Hotline complaint feed. Hotline tape

Natalch
29.12.2017 20:22

12/29/17 When making a purchase in Lenta at Korolev st. Pionerskaya 19.3. Paying at the checkout total amount purchase amounted to 885 rubles. Knowing that I have 200 points on my regular customer card, I ask the cashier to write them off. As a result, at the end of the check, the total amount did not change and the points were written off. How is this possible??? Going to the information desk to find out why this is so? The woman replied that she didn’t know anything and didn’t want to know, saying the points had been reset and that was it. Reset how??? I know for sure that their deadline is 12/31/17. If I know for sure that no one except me could use the loyalty card! A very unpleasant situation, especially when the money limit is calculated with the hope of bonuses!

Yuri
25.12.2017 09:43

Please pay attention to the negligent attitude towards work, namely, the receiver of goods from suppliers. He accepts cars very slowly, is rude to suppliers, reacts aggressively to comments (I command whatever I want here), uses foul language and sends everyone away.... 12/25/2017 Uralkaya tape, 4 St. Petersburg.

Dmitriy.
13.12.2017 13:00

In Petrozavodsk, the Lenta on Leningradskaya-13 has only 68 (sixty-eight) compartments for hand luggage. It’s not hard to imagine what kind of chaos awaits them before the New Year!

Alfia
04.10.2017 12:07

Hello. 10/02/2017 I bought a tape in a store located on the street. Orekhovskaya chocolate. The price tag shows the promotional price of 36.99 rubles, but at the checkout they gave me a price of 64.99 rubles. I demanded that they sell it to me at the stated price, but they refused. There is a photo of the display case and a receipt.

Victoria
16.09.2017 11:21

I wanted to buy just a couple of salads, but the lines at the checkout were huge. People with full carts. Stand for 2 hours to pay for a couple of things?! Is it really difficult to open a separate cash register for such customers?! I regular customer, but with this attitude, you will have to change the store.

Galina
27.07.2017 09:18

Good afternoon Almost every day I use the services of the Lenta store in Altufyevo Moscow. Very fresh products, varied assortment, quality service. Thank you. I would like to know, I lost my store card. Is it possible to restore it? Please write to my email.

Alexander
23.06.2017 20:03

And there are few reviews that correspond to reality, because 99% are too lazy to write. There is a pattern, often people stand at the checkout for a bottle of beer and a pack of sugar. Go to the nearest store near your house and compare prices. A lot of things will be cheaper, especially if you are traveling in the region. Time is gasoline .queues and then standing for return and for deception.

Alexander
23.06.2017 19:56

I often go to the Novorossiysk hyper feed. Not once have I not stood at the information desk. The reasons were more than what I took. The price on the price tag is different on the receipt. per day in this feed there are about 60 returns due to fraud. namely fraud. 60 are those who checks the check. and how many people per day the tape robs. only she knows. cashiers do not have information about how to punch through promo sets, what restrictions on goods and this is at the information desk. complete theft and fraud. And nothing is changing. I would like to talk to the management of this tape 89184562924. People check the receipt. It’s enough for us to get ripped off. Or let me do this now for all 50 items before paying, the cashier announces the prices.

Alexei
22.06.2017 13:53

they sell low-quality bicycles. parts fall off. my pedal flew off while riding, well at low speed. this is a jurisdictional matter. St. Petersburg tape on Obvodny

Vladimir
03.01.2017 18:00

Balakovo. Thirty cash registers, only one works. I've been standing there for fifteen minutes. But I stand: maintaining loyalty to the brand.... The staff responded to my requests for another cash register.

Julia
28.12.2016 19:32

I made a purchase for 1600 rubles, the cashier did not give out stickers when I asked, she rudely replied that they had run out. Ekaterinburg Academician Sakharov street. Askerov's cashier Tamella Sovgato.

Ikram Takhtaevich
17.10.2016 19:03

Good afternoon 05.11.2015 I bought a Lentel LT53203SM TV at the Lenta hypermarket in Yaroslavl. When connecting cable TV to the TV, technical problems occurred with the TV. When we contacted the Lenta store, which is located at: Yaroslavl Tutaevskoye sh. d.1. We were offered to carry out repairs without preliminary diagnostics to determine whether it was a factory defect or not. And they refused application No. 209-118 dated 10/07/2016 for a refund Money. According to the Federal Law of the Russian Federation dated 02/07/1992. No. 2300-1 (Edited from 07/03/2016) on the Protection of Consumer Rights, Article 18, Clause 2. Please take action.

Elena
04.08.2016 03:01

Good afternoon. Your company has terrible treatment of staff. How barbaric methods are used to fire people in the 21st century, why they don’t protect personnel reserve. The staff is subjected to unbearable working conditions, for example, they are given 8 hours, but must work 14 hours, or they force people to go without pay, because... they have processing. And if there is a constant shortage of staff at the store, how can you work like that? This is the first hypermarket in Tula, and it already has such a bad reputation.

The unified customer support service of the Lenta hypermarket chain works with requests and complaints regarding the operation of stores throughout Russia.

Single toll-free Lenta support number:

Free calls from any mobile and city numbers in Russia. You can also leave your message on the answering machine.

How to call Lenta?

Contact our customer service at toll free phone 8800-700-4-111 from any mobile or landline phone in Russia.

If you are dissatisfied with the work of the hypermarket or our staff, please provide the support operator with the following information: date of visit, prices, names and surnames of Lenta employees. Additional information will help us quickly and effectively resolve any issues that may arise.

Every day, hundreds of thousands of receipts are processed in Lenta hypermarkets and supermarkets throughout Russia. That is why call center operators ask the caller to give their Lenta card number. Using this number, the operator finds out the name of the buyer and determines the date of purchase. The information obtained helps the operator respond to the buyer’s request in the shortest possible time.

Hotline number for applicants:

All calls to the recruitment service number are free. A single number is valid for all regions of Russia. Email: This email address is being protected from spambots. You must have JavaScript enabled to view it. Human resources department of the Lenta chain of stores accepts inquiries and resumes at work time, excluding national holidays and weekends.

Online customer support Tape

Support specialists accept requests, ideas, suggestions and customer feedback through the official feedback form www.lenta.com/page/19/. For fast processing your request please. describe your problem, question or suggestion in as much detail as possible.

Official groups Feed on social networks: vk.com facebook And Classmates. Subscribe to updates and you will always be aware of the most profitable promotions and special offers throughout federal network Lenta hypermarkets in Russia.

Cities in which the Lenta retail hypermarket chain provides its services

Federal retailer Lenta operates 231 hypermarkets in 83 cities across Russia and 97 supermarkets in Moscow, St. Petersburg, Novosibirsk, Yekaterinburg and the Central region.

St. Petersburg, Almetyevsk, Armavir, Astrakhan, Achinsk, Balakovo, Balashikha, Barnaul, Belgorod, Biysk, Bratsk, Bryansk, Veliky Novgorod, Vladimir, Volgograd, Volzhsky, Vologda, Voronezh, Grozny, Dimitrovgrad, Ekaterinburg, Elino, Zheleznovodsk, Ivanovo , Izhevsk, Irkutsk, Istra, Kazan, Kaluga, Kamensk-Uralsky, Kemerovo, Kolomna, Kostroma, Krasnodar, Krasnoyarsk, Kursk, Lipetsk, Lukhovitsy, Magnitogorsk, Medvedevo (Yoshkar-Ola), Moscow, Murmansk, Naberezhnye Chelny, Nizhnekamsk, Nizhny Novgorod, Nizhny Tagil, Novokuznetsk, Novorossiysk, Novosibirsk, Novocherkassk, Novoshakhtinsk, Obninsk, Omsk, Orenburg, Orsk, Orel, Penza, Perm, Petrozavodsk, Prokopyevsk, Pskov, Rostov-on-Don, Ryazan, Samara, Saransk, Saratov, Sergiev Posad, Serpukhov, Smolensk, Stavropol, Sterlitamak, Surgut, Syktyvkar, Taganrog, Tver, Tobolsk, Tolyatti, Tomsk, Tula, Tyumen, Ulyanovsk, Ufa, Khanty-Mansiysk, Cheboksary, Chelyabinsk, Cherepovets, Cherkessk, Shakhty, Engels, Yurga, Yaroslavl.

Changes and clarifications are possible in the list of regions and contact information of the Lenta network. Behind up-to-date information contact one by one and toll-free Hotline number of the Lenta hypermarket chain(help desk): 8800-700-4-111 (toll-free from mobile and landline phones) or on the official website www.lenta.ru. Customer support and the retailer's help desk are open seven days a week. The information in this section is current as of July 2018.

Hotline phone number Feed Free hotline What can you find out over the phone? When can support not help? Other methods of communication You can also contact support specialists through the feedback form on the website. The form must indicate the type of request, be it a complaint, suggestion, gratitude or a question of another kind.

You must also indicate the city in which the hypermarket about which you want to leave a request is located. Next you need to provide your name and contact address. email, so that specialists have the opportunity to respond to your request. Next, in fact, comes the text of the question, proposal, gratitude or complaint.

Tape Hotline

A Lenta hotline operates for customers of the food and household goods hypermarket chain.

Employees of the store’s contact center will answer any questions you may have related to the purchase of goods and help resolve any problems that may arise. Lenta hotline phone number: You can call the operator and ask your questions. The company's specialists provide support to customers from all regions of Russia. Lenta's support service provides professional advice on all products and services provided.

Calls from all city and mobile phones from any region of the Russian Federation will be absolutely free. * - based on request statistics.

Please note that the workload of the contact center may vary depending on the situation. holidays, as well as on the days before and after holidays.

Hotline Tape

Hotline phone number Feed Free hotline What can you find out over the phone? When can support not help?

Other methods of communication You can also contact support specialists through the feedback form on the website. The form must indicate the type of request, be it a complaint, suggestion, gratitude or a question of another kind. You must also indicate the city in which the hypermarket about which you want to leave a request is located.

Next, you must provide your name and contact email address so that specialists can respond to your request. Next, in fact, comes the text of the question, proposal, gratitude or complaint. The feedback form is available at: http://www.lenta.com/page/19/.

You can also contact the company by email.

Lenta will write SMS to its customers As Infon told AdLife.spb.ru, Lenta customers can subscribe to receive SMS messages by filling out a form in one of the chain’s stores or on the company’s website - inclusion in the mailing list will be free in both cases. Also, for a nominal fee (no more than 2.40 rubles excluding VAT), you can subscribe using an SMS request sent to a special number.

Savushkina, 112, letter B.

Lenta will write SMS to its customers As Infon told AdLife.spb.ru, Lenta customers can subscribe to receive SMS messages by filling out a form in one of the chain’s stores or on the company’s website - inclusion in the mailing list will be free in both cases. Also, for a nominal fee (no more than 2.40 rubles excluding VAT), you can subscribe using an SMS request sent to a special number. Savushkina, 112, letter B.

Supermarket chain where to complain

Junior Client Services Specialist Client Services Department, Marketing Service st.

Lenta network website write a complaint Book of reviews and suggestions On this page you can leave your review about the work of the Lenta company. We publish the most interesting questions and reviews on the website. Junior Client Services Specialist Client Services Department, Marketing Service st.

Savushkina, 112, letter B. Be sure to mark with a letter or just a personal thank you to the employee or department who came up with this.

I will be waiting for such quality promotions! Thank you for such a warm review, it is very important to us. We will definitely try to please you with new interesting promotions. If it is not possible to resolve the conflict peacefully, write your complaint in the book of complaints and suggestions. Any buyer, when identifying a violation of his rights, always has two options: resolve the conflict on the spot or contact the regulatory authorities.

In the first case, the procedure is as follows: The second way to ensure compliance with your legal rights is to contact higher authorities.

On this page you can leave your feedback about the work of the Lenta company. We publish the most interesting questions and reviews on the website. Head of Customer Service Customer Service Department Shuvalovsky Ave., no.

45, lit. A Junior Client Services Specialist Client Services Department, Marketing Service st. Savushkina, 112, letter B. They completely stopped shopping in other stores.

Junior Client Services Specialist Client Services Department, Marketing Service st. Savushkina, 112, letter B. Be sure to mark with a letter or just a personal thank you to the employee or department who came up with this. I will be waiting for such quality promotions!

Lenta in Moscow

Lenta is one of the largest retail chains in Russia and the second largest hypermarket chain in the country.

Thank you for such a warm review, it is very important to us. We will definitely try to please you with new interesting promotions.

The company was founded in 1993 in St. Petersburg.

Lenta operates 112 hypermarkets in 63 cities throughout Russia and 24 supermarkets in Moscow and the Moscow region with a total retail space 727,609 sq. m. The average Lenta hypermarket has 6,200 sq.m. third area. The company operates four distribution centers for hypermarkets.

Lenta is mainly engaged in the development of the hypermarket format with low prices. In addition, the company is implementing a “pilot” project to create a network of smaller supermarkets in Moscow.

The company has 6 million active loyalty card holders. 90% of all sales in Lenta stores are made using such cards.

On this page you can leave your feedback about the work of the Lenta company. We publish the most interesting questions and reviews on the website.

Head of Customer Service Customer Service Department Shuvalovsky Ave., no.

45, lit. A Junior Client Services Specialist Client Services Department, Marketing Service st. Savushkina, 112, letter B. They completely stopped shopping in other stores. Junior Client Services Specialist Client Services Department, Marketing Service st.

Savushkina, 112, letter B. Be sure to mark with a letter or just a personal thank you to the employee or department who came up with this. I will be waiting for such quality promotions!

Thank you for such a warm review, it is very important to us.

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