What applies to personal services? Personal services at the hotel. All-Russian Classifier of Types of Economic Activities
Service in the hotel business is not limited to providing the right to temporary residence for money. Hotels compete with each other not only pricing policy, location in the city and quality of reviews. Bright promises of excellent service on hotel websites and banners always play into the hands of the hotelier. It is clear that when choosing between hotels with similar characteristics, the client chooses the one that provides high-quality and comprehensive service.
Competition in the field of additional services in the hotel business is an important component of the life of the hotel, the quality of rest of visitors and improving the level of service in the hospitality industry as a whole. In this article, read about what is personal services in a hotel how to attract self-respecting clients and leave good impression about the enterprise.
Basic services include direct accommodation of guests, care and maintenance of rooms at the proper level, as well as catering provided for the order. Basic hotel services may be paid or free. Basic paid services- temporary accommodation and food.
TO mandatory free services, the minimum list of which is fixed at the legislative level, include:
- Call an ambulance if necessary
- 24-hour availability and accessibility of a first aid kit with a minimum amount of necessary medications
- Delivery of letters, newspapers and other correspondence intended for the guest to the room
- Waking up the guest at a designated time (for example, before a flight)
- Providing boiling water
- Some care products: threads, needles. Iron optional
- Replacing used dishes
Of course, in your hotel, only you can decide what benefits to provide to the guest for free, but the specified minimum must be observed, otherwise the service in your hotel will differ in bad manners, and there is also a risk of running into an inspection due to a complaint over a trifle. If a hotel asks for money for boiling water, then you can hardly count on free access to Wi-Fi and, in general, a friendly attitude. A guest offended by primitive actions will never return to your hotel and will not recommend it to anyone.
Personal services in a hotel are a special service provided individually, taking into account the needs of the client. Personal service can begin with an individual transfer and end with a personal assistant for a VIP guest.
The list is wide common paid services:
- Catering in a hotel restaurant, cafe or buffet.
- Souvenir shops in the lobby, shops and vending machines
- Evening entertainment (disco, billiards, bar, night club and etc.)
- Information about events in the city, how to visit and travel.
- Selection and offer of excursions, services of personal guides and translators
- Reservation and/or sale of tickets to theaters, philharmonic societies, concerts and shows.
- Reservation and sale of services for transporting guests around the city and to the place of departure. Order a taxi or rent a car with or without a driver.
- Order and delivery of flower bouquets and gifts to your room.
- Currency exchange.
- Sale of postcards, photographs and other printed materials.
- Receipt, transportation and delivery of the guest's luggage to the room.
- Washing, dry cleaning, ironing and clothing repair.
- Shoe care.
- Rental of computer equipment (laptops, tablets, phones, chargers, game consoles, headsets, etc.)
- Cosmetology services, hairdresser, manicure service, massage, SPA, etc.
- Sports and gyms, swimming pools.
- Sauna, hammam, bathhouse.
- Use of the conference room, place for small meetings, etc.
The list can be continued endlessly. It is worth noting that hoteliers try to keep prices for such services at a competitive level so that potential consumers of services do not have to resort to help third party organizations. This is quite difficult to do if you keep all the specialists of the above service on staff. In conditions where your main target audience does not include daily use of the services of a cosmetologist, you can formalize your relationship with a professional in a service agreement.
At the same time, the terms of cooperation can be very different: from a percentage for attracting a client to barter. It is important to always have several contacts and agreements with relevant specialists on hand in order to provide the stated service in as soon as possible.
The same applies to most of the services described, the possibility of obtaining which is good form in the hotel business. The price list should be located in close proximity to the reception desk. Prices should be indicated in rubles and, preferably, in a currency that would be convenient for many guests.
For example, the opportunity to exchange European Euros or pay with them at a hotel where foreign guests flock will be a significant plus and will be appreciated by the guest. Many of the visitors simply do not want to look for an exchange opportunity, waste time on it and doubt it. They are more willing to pay a small commission to the hotel in order to avoid unnecessary actions.
Of course, for hotels in the low price category, this section is hardly of interest. However, if your hotel has luxury rooms, it is advisable to meet the guests’ expectations, or even better, to anticipate them. In high-class hotels, a whole detailed instructions on the behavior of the administrator and other employees with especially important guests.
Such guests can be divided into 2 categories: VIP (especially important persons) and CIP (commercially important persons). The first are show business stars, famous media figures, representatives of the law and other people whose presence in your establishment can be proudly displayed on the wall. The second are persons on whose opinion the continuation of the life of the hotel largely depends: co-owner of the hotel chain, representatives of regulatory authorities, members of the board of directors of the partner enterprise, etc.
A common feature for both groups of important people is a high level of solvency, increased demands on service and the need for paid exclusive services.
Such guests, as a rule, are assigned a separate assistant, who must remain at the hotel for the entire period of their stay. The most demanding of guests do not like confusion and delays. Therefore, it is easier for him to remember one (one) assistant who will answer absolutely all his questions and fulfill his wishes urgently. A wealthy guest always does not want to negotiate about anything or anyone. Therefore, if he wants to take a ride around the city in the evening, stopping at a restaurant, the personal assistant should organize everything for top level: so that a car is already waiting for the guest when leaving the hotel and remains nearby until he returns.
Highest execution speed
Complete competence of the assigned assistant (from city sights to knowledge of the restaurant menu)
Suggestions for organizing free time
Invisibility and well-mannered staff
The desire to maintain a familiar way of life in a foreign city
Exclusivity of offers of goods and services.
Owners hotel business are not limited in any way when choosing the range of services that may seem appropriate. VIP guests in a hotel are a headache for the staff, on the one hand, and an opportunity to make good money and improve the hotel’s image level, on the other.
To find out what yours is missing target audience, it is advisable to conduct small surveys of guests upon departure. It is important that they are not burdensome and offer several options for services that guests can use, since people sometimes have a hard time imagining what they need hypothetically.
(two types of codes at the same time)
New OKVED 2 (All-Russian classifier species economic activity) OK 029–2014 differs significantly from the old one in terms of numbers. The codes don't match there. OKVED 2 was introduced on February 1, 2014 (Rosstandart order No. 14-st dated January 31, 2014). The transition period was until 2015, then until 2016. From July 11, 2016, when registering individual entrepreneurs and organizations, it is necessary to apply the new OKVED (OK 029-2014). Relevant for 2017
93 Providing personal services [old]
96 Activities providing other personal services [new]
[Old OKVED] 93.0 Provision of personal services
[New OKVED] 96.0 Activities for the provision of other personal services
[Old OKVED] 93.01 Washing, dry cleaning and dyeing of textiles and fur products
[New OKVED] 96.01 Washing and dry cleaning of textiles and fur products
[Old OKVED] 93.02 Provision of services by hairdressing and beauty salons
[New OKVED] 96.02 Provision of services by hairdressing and beauty salons
[Old OKVED] 93.03 Organization of funerals and provision of related services
[New OKVED] 96.03 Organization of funerals and provision of related services
[Old OKVED] 93.04 Sports and recreational activities
[New OKVED] 96.04 Sports and recreational activities
[Old OKVED] 93.05 Provision of other personal services
[New OKVED] 96.09 Provision of other personal services not included in other groups
ATTENTION!!! Previously, it was enough to indicate a 3-digit code, but since July 2013 you need 4 digits (in 2019 and 2020 also 4 digits). For example, 52.42 alone is enough, it will include everything that starts with 52.4Х.ХХ
Codes of the All-Russian Classifier of Economic Activities are indicated only for income. With the expenses of the organization and the performance of work within itself OKVED organizations not needed. For example, many organizations have an accountant, but of course they do not need to indicate the accounting code. The same applies to renting premises, purchasing goods, etc.
With help, you can keep tax records on the simplified tax system and UTII, generate payment slips, 4-FSS, Unified Settlement, submit any reports via the Internet, etc. (from 325 rubles/month). 30 days free. For newly created individual entrepreneurs, the first year is now free (free).
The development of society and society always stimulates the emergence of new types of entrepreneurship in order to provide personal services that are in demand. The emergence of new areas of its satisfaction provokes the formation of various groups of activities that are unable to form certain groups in OKVED. It is for such activities that there is the concept of “other” services, and the code for them will be OKVED 93. .
When you don't have your own group
The concept of “other” appears in the classifier to combine various small areas of activity that are combined into one (other) due to the fact that it does not have a similar relationship with others and the diversity of the division.
In the sphere of providing personal services to the population, this issue is of particular relevance, since they can be extremely diverse.
In turn, finding the belonging of a code to a special group is very important for an entrepreneur, since this is the way to find the most appropriate code, the use of which will not raise any doubts among the regulatory authorities, which means that organizing a business will be easy and simple.
Consideration of specific code
In order to display what services are combined under the code we are considering, it is necessary to decipher it in detail and step by step, and then consider with examples the types of entrepreneurship that can be included in it:
- Section O. It is devoted to the various services that the entrepreneur intends to provide to the population. This may include communal, personal, and social services.
- Code 93.0 - indicates that the activity is related to the provision of personal services.
- Code 93. – this is exactly how it can be indicated in registration documents and serves to combine and indicate types of activities called “other”.
Explanation of OKVED 93. lies in the provision of other types of personal services. If we look at examples of activities that are successfully registered by tax authorities under this code, here you can find the work of mediums and spiritualists, as well as astrologers. It can also be the services of a dating agency, marriage agencies, escort. Also, persons providing shoe shine services, carrying cargo, and also servicing car parks can work under this code. Family tree research also occurs as part of the activity registered under the code under discussion.
ALL-RUSSIAN CLASSIFIER OF TYPES OF ECONOMIC ACTIVITY
Russian Classification of Economic Activities
OK 029-2014 (NACE Rev. 2) as of 2019
(as amended by Amendment 1/2015 OKVED 2, approved by Order of Rosstandart dated May 26, 2015 N 423-st,
2/2015 OKVED 2, approved. By order of Rosstandart dated August 17, 2015 N 1165-st,
3/2015 OKVED 2, approved. By order of Rosstandart dated December 10, 2015 N 2146-st,
4/2015 OKVED 2, approved. By order of Rosstandart dated December 10, 2015 N 2147-st,
5/2016 OKVED 2, approved. By order of Rosstandart dated February 17, 2016 N 40-st)
Each person who has expressed a desire to open their own business, when registering an individual entrepreneur, or legal entity, is required to indicate the type of activity according to the 2019 OKVED code classifier.
The process of choosing a code often causes difficulties for novice entrepreneurs due to ignorance of why OKVED is needed and what it affects. In the article we will analyze the main questions that entrepreneurs have when they need to indicate the OKVED code for their activities.
What is the OKVED 2019 classifier and what is it intended for?
The All-Russian Classifier of Types of Economic Activities (OKVED) is a list of codes and explanations for them that characterize the activities that a new business entity plans to engage in.
According to OKVED, the classification is not affected in any way by the form of ownership or source of investment, therefore for individual entrepreneurs and LLCs there is a single classifier of OKVED codes.
Today, the OKVED 2019 classifier covers almost all types of activities existing on the territory of the Russian Federation. Therefore, for ease of use of the classifier, a special structure was created in the form of encodings:
- class has symbol- XX;
- subclass - XX.X;
- group - XX.XX;
- subgroup - XX.XX.X;
- view - XX.XX.XX.
To understand why a classifier of OKVED codes is needed, you should know its main functions:
- classification and coding of types of economic activities declared by entrepreneurs during registration;
- definition of basic and additional types economic activities carried out by an entrepreneur
- Collection of information about business entities for further accounting;
- coding of information by type of economic activity in information systems and resources;
Speaking in simple words give codes government agencies an idea of what the individual entrepreneur does in a standardized form
How to choose OKVED in 2019
When choosing a type of activity, you should know that there are two types of OKVED: main and additional. This is due to the fact that there are no restrictions on the number of codes selected, but the main type of activity should be highlighted.
So, if an entrepreneur is engaged retail trade and rental of transport. He needs to decide which direction is the main one, because the amount of contributions that will have to be paid to the social insurance fund depends on the main type of activity.
To choose the right code you need to perform a few simple steps:
- Determine what activities the organization will engage in;
- Find the required section in the directory;
- Select the code that corresponds to the selected activity;
- Include it in the application for registration of an individual entrepreneur or LLC.
If you decide to expand/change the list of your activities, you definitely need to add/change OKVED codes. To do this, you need to write an application for amendments and take it to the organization where the company and initial codes were registered. Necessary changes will be made according to your application. If this is not done in a timely manner, the entrepreneur will face penalties.
To search for code in text, use the keyboard shortcut Ctrl+F
