Ethics of business communication: rules, norms and basic principles. Work and rest schedule: how to properly regulate work breaks for office employees? Communication between employees during working hours is necessary for

Lunch is one of the controversial moments of the working day. It would seem that everything is clear: the employer must provide a lunch break within set duration, and the employee must use it for its intended purpose. However, even such a simple question poses difficulties in practice. They are due to the fact that many workers use numerous tricks to increase the time allotted for eating. Some stay late for lunch, others leave early, others, on the contrary, continue labor activity during the break. How to record, account for and control the use of lunch time by employees? Do I need to pay extra for an employee who works during lunch? When can I set floating lunch times? Should I include in work time smoke breaks?

What can an employee do during lunch?

A lunch break is an employee’s personal time during which he rests and eats. During this period, the employee is free from work labor responsibilities and can use it at his own discretion (Article 106 of the Labor Code of the Russian Federation). The list of activities depends on the employee’s imagination. He can do personal business: go to the canteen, to the doctor, to the store, walk in the park, meet friends, read, etc. At the same time, he has the right not only to be absent from the workplace, but also to be outside the organization itself.

Exceptions are cases when an employee is forced to have lunch at work. This is permitted where production conditions make it impossible to provide a food break.

In this case, the employer must provide the employee with the opportunity to eat during working hours. The list of such works is established by the internal rules labor regulations(Part three of Article 108 of the Labor Code of the Russian Federation).

If during a lunch break an employee is on the employer’s premises, he must obey the requirements of local regulations of the organization and comply with labor protection rules (part two of article 21 of the Labor Code of the Russian Federation). So, if an employee works on a conveyor belt and has lunch at the workplace, he does not have the right to jog around the equipment, because this is prohibited by safety regulations.

Advice
Lunch break period in employment contract it is not necessary to indicate. It is enough to make a reference to the text of the internal labor regulations

During lunch, an employee has the right to work for another organization. Moreover, the main employer cannot prevent this, except in cases where combination with other activities is expressly prohibited by an employment contract or law. In many companies, the employee is required to coordinate such activities with management to avoid conflicts of interest and the risk of disclosing legally protected secrets.

How to regulate break time

The lunch break is established by the internal labor regulations, which all employees must be familiar with upon signature (part two of Article 108 of the Labor Code of the Russian Federation). IN local act The start and end times of lunch must be precisely established.

At the same time, if the employee’s work schedule and breaks differ from those established in the organization, this condition must be stated in his employment contract (sample below). As a rule, such liberties are granted sales representatives and other employees with a traveling nature of work, whose responsibilities include frequent meetings with clients and partners.

Advice
A lunch break of at least 30 minutes must be provided to the employee regardless of his working hours (part one of Article 108 of the Labor Code of the Russian Federation)

This is due to the fact that neither the employee nor the employer is able to determine in advance for a long period of time when the next negotiations will take place, how long they will last and how long it will take to travel to the meeting place and back.

Floating lunch time

Some organizations have flexible lunch times. This assumes that each employee determines the start time of the break himself or coordinates it with his immediate supervisor. To introduce such a regime at an enterprise, the employer must fulfill the following conditions:

Establish a lunch break lasting no more than two hours and no less than 30 minutes (part one of Article 108 of the Labor Code of the Russian Federation);
- provide a break for rest and food during the working day, and not at the end (part one of Article 108 of the Labor Code of the Russian Federation);
- fix the lunch time in the local act of the organization, as well as in the employment contract with the employee (part two of article 108 of the Labor Code of the Russian Federation).

To introduce floating lunch time in an organization, it is necessary to issue an order to amend the internal labor regulations. The text of the changes must be previously agreed upon with the trade union, if there is one.

Floating lunch time can be set for an individual employee on an individual basis. To do this, he must write a statement requesting this. If the employer agrees, he must conclude with the employee additional agreement. In its text, you can indicate the following wording: “During the working day, the employee is given a break for rest and food lasting 1 hour in the period from 12.00 to 15.00. Exact time the use of the break is determined in agreement with the head of the department."

If disputes arise regarding the use of working time, a work schedule can be developed. It is important that the work schedule and break for rest and food, established in the internal labor regulations and schedule, correspond to the working time sheet. Otherwise, the court may conclude that the employee’s rights have been violated.

Is it possible not to include smoking breaks during working hours?

The employer is not obliged to include in working hours and pay for the periods that the employee spends smoking, drinking tea, talking on the phone about non-work topics, visiting entertainment sites, etc.

At the same time, breaks are established by law, which are included in working hours and are subject to payment. These include:
- break for heating;
- break for feeding the child (Article 258 of the Labor Code of the Russian Federation);
- a break to relieve fatigue when working at a computer

For example, if an employee works in winter outdoors or in closed, unheated rooms, he can use the heating break at his own discretion. If he wants to smoke during this time, he will be paid for it.

The same applies to computer users, who can do special exercises to relieve fatigue when leaving the workplace.

At the request of a woman who has a child (children) under one and a half years old, the employer is obliged to add breaks for feeding the child to lunch (part three of Article 258 of the Labor Code of the Russian Federation).

How to control how much time employees spend on lunch

To monitor compliance with the established labor regime, each employer maintains a time sheet (part four of Article 91 of the Labor Code of the Russian Federation). It reflects the number of hours worked by employees, information about attendance and absence from work, etc. Maintaining the timesheet can be entrusted to department heads or HR specialists.

In addition, you can record the time that employees spend on lunch using electronic system input-output ( electronic keys), video surveillance or general “top” control over computer users (using special software).

If, based on the results of the control, it turns out that the employee is using working time for other purposes, the employer has the right not to pay for it.

Attention
Employees must be notified of upcoming changes in working hours and rest time at least two months in advance (part two of Article 74 of the Labor Code of the Russian Federation)

Example The internal labor regulations of an organization establish a working day from 9.00 to 18.00, a lunch break is one hour from 12.00 to 13.00. Employees are also given two breaks of 10 minutes each from 10.00 to 10.10 and from 16.00 to 16.10. Peter V. is a heavy smoker and smokes one cigarette every hour, spending 7 minutes on it. During the day he takes nine breaks, six of which are during working hours. The total time for smoking breaks, which the employer has the right not to pay for such an employee, is: 7 minutes. × 6 times = 42 min.

Should an employer pay extra for an employee who works during lunch?

IN Russian companies It often happens that workers do not fully use their lunch break, preferring to finish the work they started in the remaining time.

The answer to the question of whether an employee needs to be paid for such time depends on whose initiative he works during lunch. If it’s your own way, then you don’t need to pay for working during your lunch break. If the employee was attracted to work by the employer and this is documented, then the overtime must be paid as overtime (Articles 99, 152 of the Labor Code of the Russian Federation).

Attention
If an employee is constantly late for lunch, he can be involved in disciplinary liability for violation of internal labor regulations (Articles 192, 193 of the Labor Code of the Russian Federation)

Involvement in such work can only be done with the written consent of the employee or in cases where it is necessary to prevent industrial accidents, catastrophes, eliminate the consequences of a natural disaster, etc. (Part three of Article 99 of the Labor Code of the Russian Federation). Attract to overtime work Pregnant women and minor employees are not allowed to have lunch under any circumstances (part five of Article 99 of the Labor Code of the Russian Federation).

Five DON'Ts about lunch break

You CANNOT agree with an employee to exclude a lunch break from the working day or to move it to the beginning or end of the day.
You MUST NOT break your break into periods of less than half an hour. 30 minutes is the minimum time established by the legislator for rest and food.
Employees must NOT be forced to be on the employer's premises during their lunch break. At the specified time, the employee is free and can use it at his own discretion (Article 106 of the Labor Code of the Russian Federation).
You CANNOT take a break for more than two hours at a time. In this case, it will be necessary to talk about dividing the working day into parts (Article 105 of the Labor Code of the Russian Federation).
It is NOT possible to include break time for rest and food during the period of an employee’s unlawful absence from the workplace in cases where absenteeism is recorded.

Remember the main thing
Note the experts who took part in the preparation of the material:

Yulia SVINAREVA,

Head of the legal department of DELAN Group LLC (Balashikha):

A lunch break is a time when an employee is free from work duties and which he can use at his own discretion. An employer may oblige an employee to be at the workplace and in the organization’s building only if this is necessary under production conditions.

Alina GORELIK,
legal consultant of LLC "MORGAN AND STOUT" (Moscow):

An organization can introduce flexible lunch hours, provided that its provision and duration comply with the norms labor legislation. Such a lunch can be established for an individual employee upon his application and recorded in the employment contract with him.

Tatiana BASTRYKINA,
Head of the HR Department of Chelyabinsk Auto Service Equipment Plant LLC (Chelyabinsk):

Smoking and tea breaks are not included in working hours and are not subject to payment. You can record time spent inappropriately using video surveillance and an electronic access system.

Compliance with the ethics of business communication is the basis of a successful team. Relationships built on rules professional ethics and mutual respect, create a comfortable working atmosphere, and maintain motivation in the team.

The article presents the basic principles of business communication ethics, tips and rules that will be useful to both employees and managers.

To control oneself so much as to respect others as oneself, and to do unto them as we would have them do unto us, is what can be called philanthropy.
Confucius

What it is?

Without regulated norms, business communication turns into a chaotic exchange of information. Each person perceives the world around him, his colleagues, managers and subordinates in his own way.

To ensure that different worldviews do not interfere with work and force everyone to speak different languages, it is important to observe the etiquette and culture of business communication. This applies to both relationships within one team and external contacts (between employees of different departments or branches, between an employee and a client).

Rules and basic principles of business communication ethics

Second task business ethics – create a working atmosphere in the team in which all the time is devoted to business, and the right amount of time is given to fun. Moral comfort plays a larger role in life than physical comfort, and by following business ethics, employees will always feel comfortable in terms of job satisfaction.

Moreover, the moral side of business ethics also affects productivity: an employee who feels comfortable in the workplace will be more committed to the company and will strive to do his job better. A pleasant atmosphere achieved through compliance ethical principles business communication, makes employees strive for excellence in their work.

We offer for viewing a video review of 5 basic rules of etiquette in business communication according to D. Carnegie:

Basic types of business communication

There are three main types of business communication, they are based on the generally accepted hierarchy within the team.

So, business communication can take place:

1. "Top down";
2. "Down up";
3. "Horizontally".

It is important to be fair to employees, colleagues from other companies and clients with whom you work. This, for example, implies that it would be unethical to ask your interlocutor about his personal affairs, especially about his problems, just because it interests you.

The rules common to all apply to business telephone etiquette. "Hello" or "yes" are not appropriate greetings for business man. You should politely introduce yourself, state your position, the name of the company, department.

At telephone conversation you need to be careful if you are talking to a person for the first time - be sure to remember his name and patronymic and address him by them. You should always express your thoughts clearly and concisely. If according to good reasons If you cannot carry on a conversation, you need to apologize to your interlocutor and offer to contact him later.

Communication "superior-subordinate"

The boss is “higher” than the subordinate

Or "top to bottom". Any good leader should try to create a comfortable atmosphere in the team. It is the self-discipline of a leader that is the most powerful motivator and example for subordinates.

Therefore, people occupying leadership positions First of all, it is important to follow the ethical rules of business communication.

Advice: The effective work of the entire company begins with the self-discipline of the leader. Only by learning to manage yourself can you manage other people. Familiarity, being late, and postponing decisions “for later” should disappear from habits. All this will help strengthen your authority and win the favor of your employees - everyone wants to strive for a bright future with an ideal leader.

The manager is the one who manages the work process and gives orders.
You can do this in several ways, including:

• Order;
• Request;
• Question or request;
• Call for a volunteer.

A request is the most common form of order, especially if the team has already established fairly trusting working relationships. In response to a request, the employee can give his comment if necessary. The manager can also present the request in such a way that it is equivalent to an order, while the tone remains friendly.

Question usually asked to those employees who have shown themselves to be competent and proactive people, the same applies to calling a volunteer.

Advice to the manager: it would be a good idea to study your subordinates to find out which of them adequately perceives questions. For example, a qualified subordinate who is enthusiastic about his job and has earned the trust of his manager may give good advice on the question of how to solve a particular problem. An employee who is uninitiative and unscrupulous is more likely to see the issue as a weakness of the manager and a reason to shirk work.

Also, subordinates always appreciate justice. So the reward should always be adequate to merit, just as the punishment is adequate to failure. At the same time, the mistakes of employees should not be left completely unattended - such behavior can show the manager as inattentive or tell the employee that he can work carelessly, shirk and go unpunished.

Among other things, the boss must show his subordinates that he respects and values ​​their opinions and contributions to the common cause, and in this case he will achieve reciprocal loyalty.

Communication "subordinate-boss"

Of course, all subordinates must follow the rules of business communication. A good employee, like a manager, is interested in establishing and maintaining a comfortable atmosphere in the team, therefore, within the framework of the ethics of business communication, one of the tasks of a subordinate is to help the manager maintain it.

Under no circumstances should a subordinate try to manage his manager; this is a manifestation of disrespect, non-compliance with hierarchy and, accordingly, a violation of the norms of ethical business communication. Subordination should always take place: you can express your opinion in a correct form, but you cannot point it out to your boss. By the way, in this case, the ethics of network communication is no exception. It may seem that in online correspondence some of the rules of ethics can be neglected, but this is not so. There is still a boss on the other side of the screen, and you need to behave with him accordingly.

It is not recommended to be categorical with your boss. It is not necessary to always agree with him, otherwise you may seem like a flatterer. But you shouldn’t constantly argue with management. Here it is important to find a fine line and show that the subordinate respects the leader, has an inner core, and a strong character. Such employees are valued and trusted as loyal and reliable people.

I always ask helpers to share their difficulties; I always try to support them,
of course, if they are willing to admit that they have problems.
J. Soros

If the company has senior management, then you should not contact them without going through your immediate superior. This is a direct demonstration of disrespect for the leader; this can cast doubt on the manager’s competence, which can negatively affect relationships within the entire team.

It would be reckless not to mention The main weapon of some employees is lies. If an employee allows himself to lie in the workplace, promise to complete all tasks (with subsequent failure), talk about how he did something that he actually did not do, it is rare that a manager will deny himself the pleasure of getting rid of such an assistant. Honesty and trust are the basis of business communication. Adhering to these principles, an employee can go even further than planned, but if you try to be cunning, then you only have yourself to blame.

Employee-employee communication

In this case, first of all, you need to pay attention to what, in essence, determines the relationship between employees: their rights and responsibilities. They must be clearly distributed among colleagues, otherwise a conflict will inevitably arise. Everyone should mind their own business, even if their work overlaps with other employees.

Often, business rivalry or competition occurs between employees, during which they try to achieve, for example, a promotion. Here it is necessary to understand that personalization is unacceptable. Respect should be valued above all else. Business communication etiquette during presentations, in particular, presupposes that a colleague should not be interrupted or interrupted. All questions and objections can be expressed in a correct form after the presentation or during the specially designated question period.

Also, you should not take on more than you can fulfill; you should not make promises that will not be kept. You need to adequately assess yourself, your capabilities, as well as the capabilities of your employees.

During a period of global change, close communication with employees becomes a priority for a manager. Work meetings are certainly necessary, but informal personal communication with each team member becomes especially important.

At work, talk with your team members not only about work, but also about abstract topics. This way you will create an atmosphere of mutual understanding and camaraderie, and besides, you will better know how the tasks are progressing and what personal or professional problems require a solution.

Recognizing positive performance by team members.

Positive feedback is very important, that is, recognition of individual and collective success. Especially encourage team members for mutual assistance and support - the basic principles of teamwork.

Periodically discuss with your team the progress made since the start of the transition period. Sometimes The best way recognition of success - a retrospective of the team’s activities. Workers are often so caught up in their day-to-day work that they don't even notice their accomplishments. When the team reaches a goal, don't forget to celebrate!

Positive reinforcement, that is, rewarding successful performance, is one of the most effective tools for creating high-performance teams.

Workers can better cope with change if they are provided with the tools and skills needed to get the job done. Encourage retraining and training, acquisition of new skills and professional skills. Make sure that the team applies the acquired knowledge and skills in practice, that is, in the process of work. Include education and training in your work plans, allocate time and money for them. Periodically ask team members to share how they are using new skills and abilities in their work - this good way emphasize the importance of learning and increase personal responsibility. Since you are spending money and time on improving the skills of team members, you must try not to let it go to waste.

Evaluating progress and adjusting plans.

During rapid change, evaluate your team's achievements using questions like these.

How far have we come? What are the team's performance results?

Where did we go wrong?

What influences our activities?

Then work with your team to complete the following steps.

Make changes and additions to your transition plans. Include new items as changes progress.

What problems may appear in the future?

When people experience change, they usually need time to adapt. So be patient. Don't expect employees to overcome new challenges immediately and effectively.

Removing barriers to change.

Manage a team in the world modern business difficult. New obstacles constantly arise and prevent you from moving forward. Sometimes the obstacles are created by the team members themselves! And sometimes other parts of the organization interfere with you. In any case, you are the main defender of the team, and its members are counting on you. I will talk about three main obstacles and ways to overcome them.

New instructions from above.

I mean the instructions of your immediate or senior management. Bosses, as a rule, do not want to harm, but simply want to push you towards a “bright future.” But often they have no idea how much chaos their instructions create and how much unnecessary work is dumped on team members.

To overcome this obstacle, talk to your boss personally. But remember: this must be done one on one, behind closed doors and in an informal setting (under no circumstances challenge your boss in the presence of other employees). Here are some tips.

Make the assumption that management really wants to do what's best. This assumption will help you focus on the actions, not the intentions of management, and maintain composure. (Don’t be fooled into thinking that change instigators in senior management are always adept at managing change.)

Request information motivating directives issued from above. Ask the following questions.

What's the point of completing the task you gave my team?

Why did you choose my team?

What do you want to achieve with it?

These questions encourage key decision makers to think carefully about both their intentions for the team's performance and the expected end results. By collecting this valuable information, you can adjust your action plan before committing to it. You may be able to convince management that there is no need to follow this or that instruction.

Discuss priorities. If global changes become avalanche-like, they rarely go smoothly. Phased changes in the form of additions and amendments are not as painful as a complete change of course. (I repeat, don’t assume that senior management always understands this.) So when management once again bombards you with changes, talk to them about priorities. Show confidence and firmness, inform your superiors about the state of affairs in the team, but do not overload your story with unnecessary details. Don't whine! State your recommendations something like this: “With such and such resources at our disposal and given the successes achieved to date, I propose...”. Your task is to explain your position to management and involve them in developing a joint solution to the problem instead of completely shifting the solution to this issue to your team.

Document agreements and plans. When an agreement is reached between you and senior management, verbally summarize your understanding of the agreement and obtain confirmation. At the end of the meeting, say that you will write down the results and provide management with a copy of the agreement. A written agreement will be useful to you in the future: busy bosses often don’t remember what they demanded from your team just yesterday.

After the contract is signed, all the technical documents are drawn up and a team of workers begins construction or repairs, in fact, the most stressful time for you begins. You find yourself in a stormy ocean industrial relations(more precisely, the struggle) between workers and employers. And here it is very important to delve into the psychology of the enemy. We advise you to read this article especially carefully to those who plan to hire a team “from the street”

The relationship between a man and a gentleman has deep, centuries-old roots. The hero of the novel "Anna Karenina" Levin, beautiful-hearted and clever man, a caring and active owner, who at first “experienced the delight” of working and communicating with men, after a few years “... clearly saw that the farm he was running,” was only a cruel and persistent struggle between him and the workers.... It was in his interests was that each worker worked as much as possible, but did not forget, so that he tried not to break winnowing machines, horse-drawn rakes, threshing machines, so that he thought about what he was doing; the worker wanted to work as pleasantly as possible, with rest, and the main thing is that she is carefree and, having forgotten herself, without thinking... (the following is a long list of the slovenly actions of the workers).... All this was done not because anyone wished harm to Levin or his household; on the contrary, he knew that he was loved, considered a simple gentleman (which is the highest praise); but this was done only because they wanted to work cheerfully and carefree, and their interests were not only alien and incomprehensible, but fatally opposed to their most just interests.”

Many novice employers try in every possible way to appease employees, to please them, to get closer to them on a human level. They treat them to sandwiches and vodka, tell them jokes, make eyes at them, or, conversely, talk about their illnesses and failures, make themselves poor, in general, press for pity, naively hoping that if they love or feel sorry for them, they will work well , “as for myself.” Workers, having extensive experience in industrial relations, initially have a huge advantage over you and will not hesitate to realize it (and materialize it!) as soon as they discover some weakness in the owner - incompetence, carelessness, gullibility, gentle character, excessive delicacy (well, inconvenient somehow seem distrustful or petty!). First, “throwbacks” are used - minor violations of discipline or technology. If you did not react to this properly (you did not notice or were embarrassed to say), processes begin to develop in a direction beneficial for the workers.

Are there really no honest, smart and conscientious workers in nature?”-you ask. Of course, there are, but when they get into the brigade, they are forced to adapt to the general tasks of the team. And such a person will not be chosen as a foreman, because his integrity will slow down the work and interfere with the implementation of the main task - to work less and earn more. Objectively, a sociable trickster and psychologist who knows how to ingratiate himself with the owners, and bargain, and shout at the workers (in front of you, for appearance’s sake) is more suitable for this role. This is reality, it needs to be understood and taken into account. And why should workers try if the owners themselves have little idea of ​​what they want, or have little interest in repairs, are stupid, lazy, etc., and are generally incapable of assessing the quality of the work?

A difficult but reliable way to create a positive work attitude and the desire to do something well is to gain the respect of the team. Cheap tricks like drinking or unreasonable bonuses will not help here; rather, on the contrary, they will consider you a drunkard or a fool (well, would a smart person waste money?).

You need to be well prepared morally, theoretically and financially, monitor the main processes and constantly monitor the work, behave benevolently, do not create scandals over trifles, politely but firmly insist on eliminating defects, encourage Good work both morally and financially. Keep everything under control. Experience shows that problems can arise almost out of the blue.

We will try to formulate the basic rules that may be useful to you in this situation.

Rule one.

A detailed contract is the key to success. This is especially true for those who negotiate directly with the team. Please note that before signing the contract, the team is forced to agree to any, even enslaving, in their opinion, conditions, in order not to miss out on work. Therefore, the more information you manage to include in the contract regarding the scope, timing and payment of work, the better. Any work that is not included in the text of the contract will most likely cause disputes and demands for additional (and considerable!) payment. Preliminary verbal agreements are forgotten or remembered with great irritation. This is where the brigade will make up for all the concessions it made before signing the agreement!
WHAT IS WRITTEN WITH A PEN – YOU CAN’T CUT OUT WITH AN AX!

Rule two

If possible, entrust negotiations and control over the work to a man, even if he is not very knowledgeable about construction. But at the same time, you need to create the appearance of competence - talk less, listen more with an intelligent look. In 90% of cases, there will be fewer attempts to deceive the owners.

Rule three

Try to visit the site as often as possible. Workers must feel your “watchful eye.” Learn to use a level and plumb line. Feel free to measure verticals, angles and dimensions, as well as material consumption.
This is not pettiness - this is elementary order.
WITHOUT CONSTANT CONTROL, PEOPLE START TO CAREFUL AND EVEN STEAL!

Rule four

Keep your distance! Try to communicate mainly with the foreman; a general greeting and handshake is usually enough for the worker. Be simple, cheerful, and initially friendly. Excessive arrogance, as well as ingratiation, can complicate relationships. Do not allow familiarity either in your relations with workers or with the foreman. Under no circumstances should you take part in smoke breaks or tea parties with the team that works for you, and do not accept any treats or favors. There is no need to have conversations on extraneous topics. This is very relaxing for both them and you.

Rule five

Under no circumstances should workers be allowed to drink on site, much less serve them yourself. They are not visiting. They work in your apartment, and this is only a place of work, and they should rest and relax in another place. If you want to show your kindness and generosity, throw a banquet upon completion of the work.

Rule six

If you hurry, you will make people laugh. Don't expect that the quality of the result is of concern to anyone but you! Don't be lazy! Delve into instructions and technologies, insist on their exact implementation. This is especially true for the time limits set for hardening or drying materials. Even if the concrete appears to have hardened and the soil has dried out, and the workers are in a hurry to begin the next operation (painting, for example), do not follow their lead.
IT IS OFTEN SMALL DEVIATIONS FROM TECHNOLOGY THAT LEAD TO BIG PROBLEMS.

In such a situation, three obvious circumstances need to be taken into account:
1. Instructions are not written by fools.
2. Your apartment is not a testing ground for experiments in developing high-speed technologies.
3. Workers are always in a hurry. Time is money!

Rule seven

If you don't like something, you don't need to start a scandal right away. Don't give in to provocations. Cool down, think, weigh the validity of your claims, and only after that talk to the foreman. It’s useful to “run in” from time to time, but only on business. Unnecessary conflicts will not lead to anything good. If you want to show your dissatisfaction with the work of the team, when you meet, greet them politely, and do not shake hands with them as usual. Usually makes an impression. Can be used individually.

Rule eight

Do not rush to agree to any changes in the project. First you need to think, weigh everything, consult with someone. The fact is that very often he wants to make changes, since he currently does not have specialists with the appropriate qualifications, or if he wants to reduce labor intensity and get the same money, etc. In a word, in most cases he acts in his own interests , not in yours.

Rules of behavior in a team are one of the most important components in any institution. A person who wants to achieve mutual understanding with colleagues and advance in career ladder, must comply with such rules strictly. Many companies already prescribe requirements for the behavior and appearance of their subordinates. Therefore, when applying for a job, you should find out about them in advance.

What it is?

Etiquette in Russia began to be more strictly regulated and implemented everywhere under Peter I. At the beginning of the 18th century, our country began to adopt rules of behavior from the West. For a long time there was a search for a compromise and the introduction of rules suitable for the mentality of our fellow citizens. Over time, etiquette began to be divided into secular, military, religious and official.

Office etiquette is the rules of behavior in a team, which are expressed in fulfilling certain requirements of professional communication in a particular organization. This is the most frequently encountered definition or concept of business etiquette.

Kinds

There are several types of business etiquette.

• Rules of conduct with clients must be carefully followed. You should not closely examine your interlocutor or continuously look into his eyes - this can confuse the person. You should not talk on the phone during negotiations or an important meeting. Shoes and general appearance must be neat and attractive.
• In the century information technologies It is important to follow the rules of electronic communication. This could be communication e-mail, the use of various electronic services or communication using various applications on the phone. It is important to fill out all fields in the email. It is especially important to fill out the “Subject” field correctly. You must always sign your letters. You need to address people politely and do not forget the words of greeting. When writing an email, you can use emoticons.

When writing an email, you can use emoticons.

• Office phone etiquette represents another important aspect of the rules of conduct at work. During the conversation, it is important to monitor your tone and intonation in your voice. It is important to greet the interlocutor and do not forget to introduce yourself. You must indicate not only your name and position, but also the company on whose behalf the call is being made. Before starting a conversation, it is worth finding out whether the interlocutor is currently ready for dialogue. It’s better to get straight to the point and voice the topic of the conversation. It is unacceptable to eat or drink while talking. The use of speakerphone is allowed only with the permission of the interlocutor. When ending a conversation, you must say goodbye.
• Manager's work etiquette V equally important for both men and women. Competent management impossible without determining the type of management, the mood of the team and your attitude towards subordinates. We need to try to have a conflict-free space in the office.
• Visit to senior management or significant guests is carried out according to a special protocol. This protocol behavior is clearly regulated. It outlines all acceptable ethical standards, times and appointments with guests.

What does it include?

The rules of behavior in a team should be the same for everyone. Every employee should respect his boss and not be hostile towards him. The employee must contribute to a positive atmosphere in the team. In the process of relationships between colleagues, problems may arise. controversial situations– you should avoid them or try to smooth out sharp corners.

Every team has its own rules. They can be recorded in corporate code, or may be of an unspoken nature. Some institutions do not allow you to take documents home or use portable storage devices. Unspoken rules may include mandatory attendance at corporate events and symbolic gifts for colleagues during the holidays. It is important to watch your speech and not discuss others. It is worth carefully choosing topics for conversation and not talking too much about yourself - this is already an aesthetic side in the upbringing and behavior of each individual person.

The rules for the relationship between a manager and a subordinate are strictly regulated. You cannot communicate with the manager and all higher-ranking persons in an overly familiar manner or on a first-name basis.

In a new team, you need to learn about the basic rules of behavior - there may be peculiarities in the relationship between employees and the manager. You need to be tactful when dealing with colleagues. It is important to know about the company's dress code. If you need to leave the workplace, it is worth finding out how this is formalized: is it enough to talk verbally with the manager or is it necessary to write a written statement.

Office wear plays an important role in business etiquette. When choosing clothes for work, you need to follow several rules:

• you should not wear things made from homemade knitwear;
• women must wear tights or stockings even on hot summer days;
• girls need to watch the length of their skirts and the color of their clothes;
• It is permissible to wear dresses in the office only in the strictest styles.

It is necessary to have replacement shoes in the office. Hands must always be covered. You need to change clothes daily. If a man or woman wears a suit, then changing the shirt daily is important.

Women should avoid wearing too much jewelry. Preference should be given to one thing, but precious metals. You cannot wear jewelry over knitted or woolen items. Religious symbols must not be worn for show. And one of the most important points is perfume. Its complete absence is desirable. daytime, especially if there are several people in the office: the smell of toilet water can be unpleasant to others, and in some even cause attacks of an allergic reaction.

Strict adherence to the dress code is carried out mainly in large companies. In some institutions, the ban exists only on jeans. There are institutions where there is no dress code as such. But this does not mean that you should not comply elementary rules in choosing your clothes.

The employee’s functions are clearly defined in job description each individual employee. It specifies the working hours, rights and responsibilities of personnel. Organization of work in the workplace is important.

Important aspects

When entering the office, you need to say hello first. This applies to communication with higher-ranking people. Each employee must know the basics of working time planning and be able to distribute their working time and tasks competently. It is important to follow the dress code rules. Workplace is the personification of the employee of the enterprise himself, who will tell everything about his owner, so he must always be kept clean and tidy.

It is important to comply with all document requirements: correctly fill out the official form of the organization, adhere to the corporate font and spacing. Structured and competent speech of an employee is the basis for his further career growth. If you have the ability to speak beautifully, in the future it will not be difficult to transfer your thoughts onto paper in the form of business letters.

It is important to be able to accept other people's opinions. Work information should not be discussed outside the office. This can also be facilitated by a special management order on non-disclosure of information.

In the workplace you need to work, and not indulge in idleness. A person who works well and brings income to his institution grows up the career ladder very quickly.

A person's ability to hear other people is a great success. In business it is very important quality. In short, this skill helps you make a profitable offer at the right time and save a lot of money.

When working with a delegation of partners from another country, it is worth remembering the etiquette of that nationality. It is important to learn the art of negotiation. First you need to attract the attention of your interlocutor, and then bring it to a specific result.

Comments to a subordinate should be made in private. But public comments should be left at that moment if the employee did not understand the first time. The subordinate is obliged to follow the orders of his immediate superior, but has the right to express his point of view.

Personal relationships between employees, romances and hatred greatly interfere with the work process - it is necessary to try to maintain a harmonious atmosphere in the team. It is important to pay great attention to your gestures and words. It is worth noting that a handshake is the only acceptable tactile contact.

It is important to learn to control your gestures and facial expressions, because they will say more about you than any words.

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