New federal mobile operator Rostelecom. What does the mobile operator Rostelecom offer? How to find out the remaining traffic on Rostelecom mobile communications

Rostelecom rightfully holds the title of the largest telephone operator and Internet provider in the Russian Federation. The company ensured maximum two-way communication with its customers to resolve emerging problems.

The company operator is in touch with you 24 hours a day! There is no additional charge for calls! You just need to decide on the problem and dial the Rostelecom operator number from those presented below.

How to call a “live” Rostelecom operator

So that you can resolve your issue regarding Rostelecom services as quickly as possible, the company has prudently created departments to help users. A service employee will answer your question if you dial one of the multi-line phone numbers:

“Call to a single number of the Rostelecom operator”

Unified support service - you can call the Rostelecom operator directly on one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

“Calling a Rostelecom operator by department”

Equipment technical support service - you will receive competent advice regarding equipment setup; and also - on all technical issues related to providing access to the World Wide Web, Interactive TV, etc. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811.

Sales service - You can inquire about the company’s services and make a request to connect them by calling: 8 800 10 00 800.

Information service - You will be informed about tariff plans and services provided by the company. You will be able to find out the status of your account, the terms of concluding contracts and activating the “Promised Payment” service. If there are complaints about the operator’s work, they will be accepted from you. All that remains is to call the Rostelecom operator number 8 800 70 71 800.

Auto-informing service - You will learn about the change tariff package to serve local telephone communication and the Internet (applies to individuals). Operator phone number 8 800 70 73 333.

Service for mobile subscribers - All subscribers can call the Rostelecom operator at 8 800 30 01 802.

Helpdesk for CDMA communication users - 8 800 45 00 156; For information support there is a toll-free number 8 800 45 00 159.

Internet support service - To resolve questions regarding broadband Internet access, you can call 8 800 30 01 803.

Complaints Processing Service - All complaints regarding the actions of employees of salons and help desks are accepted by calling 8 800 30 01 817.

In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contacts page. Select your region at the top left.

“Call the Rostelecom operator abroad” If you are in international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format must be international!). There is no charge for the call.

Rostelecom, after a two-year break, is returning to the mobile communications market - now in the format of a virtual operator. From November 7, a Rostelecom SIM card can be issued at any sales office of the company in the Urals and Perm Territory. It is assumed that mobile connection will allow the universal operator to increase the loyalty of its existing subscriber base, expand its presence in the corporate market, and also launch convergent services for the Internet of Things, smart home and industrial Internet.

“You cannot step into the same river twice,” says the ancient Greek philosopher Heraclitus. However, this statement does not seem to apply to Rostelecom. The company continues to enter the same river for the second, third and even fourth time. The launch of mobile communication services under the Rostelecom brand is a clear confirmation of this.

Until 2005, the company (then it was the regional operators "South Ural cellular telephone", "Uralsvyazinform", "Ermak RMS", "Tyumenruskom") has already built and operated mobile networks in the Urals. In 2005, all cellular assets were united under a single Utel brand. In 2012, the Utel brand was replaced by the federal Rostelecom. Well, in 2014, the state company transferred all its mobile assets to a joint venture (JV) with the operator Tele2. This step was supposed to improve business efficiency.

The creation of the joint venture freed Rostelecom from the significant investment burden necessary for development mobile business. Thanks to this, the company concentrated on developing high speed internet on optical technologies. In turn, Tele2, having received mobile assets and the license base of Rostelecom, short time launched the construction and modernization of the network for the introduction of 3G, 4G, and also significantly increased the geography and number of service delivery regions.

Two last year Rostelecom focused exclusively on the fixed-line market, and Tele2 on the mobile market.

However, changes in the telecommunications market and the rapid development of Internet of Things technologies forced Rostelecom management to return to mobile communications. However, this time the company did not launch networks independently. An economically viable virtual operator (MVNO) model was used. The partner of the project, as expected, was a joint venture based on Tele2, 45% of the shares of which are owned by Rostelecom.

What is an MVNO?

A mobile virtual network operator is a company that uses the existing infrastructure of another operator, but sells services under its own brand.

The full MVNO model implies that the virtual operator uses only the radio part of the partner (frequencies, base stations and networks connecting them). The virtual operator himself is responsible for everything else: licenses, own numbering resource, switching, billing, SMS center and subscriber service center. Thus, with a full MVNO model, the operator can offer its own mobile product. Rostelecom followed this path.

The company uses the existing Tele2 infrastructure, but has its own licenses for the provision of mobile communication services, its own numbering resource, own center switching, billing and customer service center, which, by the way, is located in the Chelyabinsk region.

Rostelecom tariffs for mobile communications

From a pricing point of view, Rostelecom’s proposals for mobile communication services almost completely copy Tele2’s tariffs. Subscribers have access to four “Super SIM” package tariffs with a different set of services: S, M, L, XL (full copies of Tele2 tariffs “Black”, “Very Black”, “Super Black”, “Mega Black”). In addition, there is a tariff without a monthly fee “Super SIM Free” with a single price for all destinations in the home region, as well as a tariff for modems and tablets. Eat additional options“Simply Internet” with different mobile traffic packages: S, M and L.

Rostelecom's entry into the mobile communications market may primarily be of interest to the company's existing subscribers. The fact is that Rostelecom mobile communications users can communicate completely free of charge with home phone subscribers in their region. As part of the promotion, all calls between Rostelecom landlines and mobile phones are free. When purchasing a SIM card, you also receive a one-time 50% discount on the subscription fee for home telephony services. In this way, the state-owned company seeks to minimize the outflow of wireline phone customers.

In addition, Rostelecom mobile communications users will be included in a bonus program that will allow them to receive discounts, for example, on subscription fees for home telephones, interactive TV, purchases of films in the media library, etc. All discounts are promised to be added to Personal Area on the corporate website of Rostelecom, as well as in the mobile application.

In the near future, Rostelecom clients will be able to combine their personal account for wired telephony, Internet and interactive television services with a mobile account. Moreover, representatives of the operator promised to launch a single account combining 4 communication services for the whole family with the ability to plan and quota mobile Internet, packages of minutes and SMS, purchase of films, and activation of Parental Control. Such integration will make it possible to launch “family tariffs”, as well as general Internet packages for a wide variety of devices, a combined package for home and Mobile Internet.

In order to become the owner of a Rostelecom SIM card, you need to use at least one of the company’s main services - home phone, Home Internet or Interactive TV. You can apply for it at any Rostelecom sales and service center or by ordering on the operator’s website.

The Rostelecom SIM card is suitable for any subscriber devices (smartphones, tablets, mobile phones), as it is available in three form factors: nano, mini and standard.

In addition to individual clients, Rostelecom mobile communications are also available to corporate clients. Special tariff offers have been developed for small, medium and large businesses.

The company does not deny that they are actually returning to the work patterns of two or three years ago. When connecting service packages, for example, Internet access and mobile communications, the flexible system discounts Rostelecom also offers a convenient cloud solution “Mobile Device Management” - a service for secure remote use of corporate information systems and resources for mobile devices employees.

Comprehensive communication services: now also mobile services

Rostelecom hopes that the company will be able to become a single provider of communication services for customers, offering fixed telephony, Internet, interactive TV and mobile services.

“By launching mobile communication services under the Rostelecom brand, we offer our subscribers to take their usual home communication services and content with them. Now they will be available anywhere there is a mobile connection. For example, on a smartphone you can watch the same set of TV channels as at home. Our company will unite home and mobile phones into one network, and on-net calls are always the most profitable. In the future, we plan to develop family tariff offers, for example, to provide a comprehensive package for home and mobile Internet services. Rostelecom’s services at the most attractive rates are now always close to our subscribers, not only at home, but also outside,” notes Anton Kolpakov, Vice President and Director of the Ural macro-regional branch of Rostelecom PJSC.

In addition, Rostelecom relies on various mobile applications that help make the use and management of communication services as comfortable and simple as possible. For example, the Interactive TV application using the Multiscreen service allows you to watch the same content on the screen of a smartphone or tablet as on your TV at home. The My Rostelecom application is a mobile personal account in which you can easily manage services and options, top up your account, participate in the bonus program, and so on. There is also a popular mobile application “Gosuslugi”, which is supported by Rostelecom. A mobile IP-telephony application “Allyo” (analogous to Skype) will soon be presented, which will be linked to fixed-line telephone numbering and will help make long-distance calls at favorable rates.

The launch of MVNO will also make it easier for Rostelecom to provide services for the Internet of Things, smart home and industrial Internet. The fact is that most innovative gadgets interact with each other via SIM cards and mobile communications. Taking into account the fact that the state-owned company is actively investing in the Internet of Things, cloud technologies and industrial Internet, the launch of mobile communication services looks logical. To potential clients Now there will be no need to conclude several contracts with different operators.

Summary

In order to organize all the information about the emergence of the “new” “old” cellular operator in the Urals, we have formulated several theses.

1. If you are not a Rostelecom client and do not intend to become one, the launch of mobile communications from this operator will not be of interest to you. The presented tariffs are identical to Tele2 tariffs.

2. If you are a Rostelecom client or are planning to become one, switching to mobile communications from Rostelecom may be of interest. Firstly, you will receive free calls to landlines and from landlines to mobiles. Secondly, you can get a 50% discount on your home phone subscription fee if you use one. Thirdly, mobile communications are included in the Rostelecom bonus program. The accumulated points can be spent on communication services, purchasing digital content, films, etc.

3. You can manage Rostelecom mobile communications from the operator’s personal account and mobile application(no need to update).

4. To switch to Rostelecom mobile communications, you can use the number saving service. To transfer directly, you need to write an application and pay 100 rubles for the fact of porting the number.

5. Corporate clients Rostelecom once again have the opportunity to receive all communication services from one operator at special prices. This in turn simplifies document flow and increases the level of customer service.

6. Rostelecom clients can count on the availability of comprehensive Internet of Things, “smart home” services and services for automating production processors using the industrial Internet.

It is worth noting that integration processes of combining or bonusing different communication services are typical for many telecom companies.

For example, subscribers of the MTS operator can receive discounts on the subscription fee for services wired internet and TV. Subscribers of MegaFon and the Dom.ru provider can receive cross discounts on the subscription fee. At Beeline you can use a single package offer for mobile communications, wired Internet and interactive TV. Clients of Intersvyaz premium tariffs can use 4G Internet for free using special SIM cards (MegaFon is the technology partner).

Thus, Rostelecom’s new offer is a completely predictable and justified step to form a loyal subscriber base for the future.

Cellular company Rostelecom provides users with access to home internet, mobile network and television. On the official website you can find profitable offers for sending SMS messages and making calls from a SIM card. It is worth considering how Rostelecom mobile communications work and what tariffs customers can choose.

About the mobile operator

Previously, the company provided services for connecting cable television and wired Internet, but today users are offered cellular Rostelecom. Customers can make calls from almost every point in the country. On the official website, users are given the opportunity to choose a suitable tariff plan based on requirements and price.

Cell phone offers

The operator offers customers to connect favorable rates to their number. To connect some, you will need to pay a one-time subscription fee; for others, money is charged when using the services. Users can connect the following packages:

If you need both traffic and minutes for communication, enable the “Everywhere” option. When a user spends a lot of time talking on the phone and hardly uses the Internet, he should activate the “In Conversation” service. For getting large quantity traffic, it is recommended to connect to the “Online” option.

The whole story

This is another tariff plan that connects to a Rostelecom SIM card. Here the subscription fee is 400 rubles per month. For this price, the client receives minutes for communication, as well as traffic for using the Internet. It is worth considering this proposal in more detail:

• when making a call to a Rostelecom operator SIM card, the client is not charged, with the exception of the Crimean Republic, since different tariff rules are established there;
• the price includes unlimited access to any messengers and social networks;
• if it is necessary to make calls to other telecom operators, 400 minutes are provided for communication;
• the subscriber can send 50 SMS to any numbers;
• Also, according to the terms of the tariff, 12 GB of Internet is included in it.

• note
• Once connected, the client receives a one-year subscription to Wink. The application includes 101 channels where the user can watch movies and TV series. To activate the promotional code, you should go to your personal account or dial the command * 100 * 389 * 1 # on your smartphone .

Endless story

If we consider this offer for a SIM card in detail, you can see what is included in the tariff:

• 500 minutes for making calls to any telecom operators;
• 50 messages sent to all numbers;
• free television is provided for mobile, which gives access to 101 channels;
• the client can use unlimited Internet access;
• Communication with Rostelecom SIM card owners is free.

The cost of using such a tariff plan is 500 rubles. But the price may be higher if the client activates additional services and options.

Family history

When choosing Rostelecom tariffs for mobile communications, the owner of a SIM card can pay attention to the “Family History” offer. Here the client pays a fixed fee of 700 rubles per month, and also pays an additional 50 rubles for each connected number. The indicated cost is relevant for Moscow; in other regions the price may differ. The tariff plan includes the following services:

This is a convenient tariff plan for those users who make frequent calls or simply want to save on communications.

SuperSimka line

The user can consider tariffs from Rostelecom for cellular communications from the SuperSimka line. Previously, the “Super SIM S” and “Super SIM Free” offers were considered basic. Today, users more often connect to the Super SIM M tariff plan. The price for it is 250 rubles per month, this price includes traffic for accessing the Internet, as well as a package of minutes and messages. The offer includes:

• the user is given 200 minutes to make calls to any numbers;
• the subscriber can send 50 messages from the proposed package;
• when making calls to other operator numbers, the price per minute of communication will be 1.5 rubles;
• incoming calls are not charged, so funds are not withdrawn from the balance;
• 2 GB of traffic provided for accessing the network anywhere in the country;
• when sending an MMS, 6 rubles are charged from the subscriber number;
• if a subscriber sends a message after the current package ends, the price will be 2.5 rubles per piece.

• note
• A user can add 500 MB of mobile traffic for 50 rubles. The package is provided 5 times a month.

Also, clients often use the “SuperSIMKA L” tariff offer; the price for this package is 400 rubles, but it includes large quantity services:

• the user can make calls to any numbers of telecom operators, for this a package of 500 minutes is provided;
• additionally 50 SMS messages are provided that can be sent to any mobile phone;
• to go online, the tariff plan provides 12 GB of Internet, this is enough to watch movies or listen to music online;
• when the SMS package offer expires, you will have to pay 1.95 rubles for each message;
• sending a multimedia message will cost 6.5 rubles;
• it is possible to transfer the remaining traffic, messages and minutes to the next month;
• the subscriber can unlimitedly use popular instant messengers and social networks.

Another tariff plan from the cellular company is called “Super SIM XL”. This offer is for those who use the Internet a lot and make frequent calls. A monthly subscription fee of 800 rubles is charged for the service package. For this price you get:

• the client can make calls to the phones of any telecom operators, 1.5 thousand minutes are given for this;
• the subscriber receives standard 50 messages to be sent to all telecom operators;
• when the package of minutes is spent, the price per minute of communication will be 1.95 rubles;
• the user receives 30 GB of traffic to access the network;
• all calls to the Rostelecom operator will be free;
• the price for sending a multimedia message will be 6.5 rubles.

When choosing mobile communication services from Rostelecom, a subscriber can choose a tariff plan that suits him in terms of price and parameters. You can connect to the new offer through technical support or by visiting your personal account.

How to connect

To connect to the new package offer, you need to register on the official Rostelecom website and change your tariff plan there. The subscriber can also call the number hotline for the consultant to make the connection. If both methods are not available, you should visit the company’s office, taking your passport with you.

The company offers big choice tariffs for cellular communications. Subscribers can choose an offer at a suitable price and parameters. To clarify the prices for packages, you should go to the official website of the cellular company.

Useful services that can be connected along with the tariff or already during use

Transfer minutes, GB and SMS to the next month

The balances of the main packages of minutes, SMS and GB included in the monthly fee that are unused in the current billing period are transferred. Carry-over balances can be used during the next billing period. First of all, the transferred balances of minutes, SMS and GB are consumed, then - service packages included in the tariff plan. Transfers are only possible if the monthly fee set for your plan is paid on time.

Not available on Whole Story, Family Story, or Neverending Story plans

Exchange minutes to GB

Get more Internet by exchanging unused minutes from the package for additional gigabytes.

You can exchange minutes:

Basic package included in the tariff;

Received as part of the transfer of balances.

Exchange rate:

• 1 minute = 10.24 MB;
• 10 minutes = 102.4 MB;
• 100 minutes = 1 GB

The service is free, but is provided only if the subscription fee established for the connected tariff is charged.

The service is not provided while the “Add traffic”/ “500MB+” options are in effect

First of all, Internet traffic from the transferred package is consumed, after it is exhausted - from the main Internet traffic package.

The amount of Internet traffic received in exchange for minutes, the next billing period transferred, but not more than twice the volume of the main package provided in accordance with the terms of the tariff plan. When changing the tariff plan, unused Internet traffic is burned.

The service can be used throughout Russia, with the exception of the Republic of Crimea and the city of Sevastopol.

Not available on tariff plans: " New story. Online", "The Whole Story", "Family History"; "SUPER SIM S", "For Unlimited" and "Endless Story", including archival ones.

Find out the number of minutes available for exchange *108# View the exchange history of minutes *108*0# Exchange minutes for GB *108*number of minutes#

Local number without extra charge

Available in Family Story, Whole Story and Neverending Story plans

Rostelecom innovations lead to success in business and life

The most interesting product from Rostelecom in the telecommunications market

• Connect to any service from the extensive list of products offered on the site. For example, the best tariff plan for home phone Unlimited Russia with unlimited minutes;
• Choose a suitable tariff plan for your mobile phone. Packages are offered to suit any needs with monthly, daily or per-minute payments;
• Fill out a simple application on the website providing your full name, contact information and residential address. The company operator contacts the client to clarify and explain in detail the exact information of the contract in detail;
• Pay and receive at any place convenient for you required amount SIM cards;
• Start free communication on Rostelecom home and mobile phones.

Good service should be everywhere

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