Decree of the Russian Federation of May 15, 416. New changes in the rules for servicing mkd. Changes to the rules for carrying out activities for managing apartment buildings

"About order apartment buildings" (together with the "Rules for the implementation of activities for the management of apartment buildings") (as amended and additionally, entered into force on 03/01/2019)

GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION

ABOUT ORDER

IMPLEMENTATION OF MANAGEMENT ACTIVITIES

APARTMENT BUILDINGS

1. Approve the attached Rules for the implementation of activities for the management of apartment buildings.

2. Ministry of Construction and Housing and Communal Services Russian Federation give explanations on the procedure for applying the Rules approved by this resolution.

Chairman of the Government

Russian Federation

D.MEDVEDEV

Approved

Government resolution

Russian Federation

IMPLEMENTATION OF MANAGEMENT ACTIVITIES

APARTMENT BUILDINGS

I. General provisions

1. These Rules establish standards and procedures for carrying out activities for managing an apartment building:

a) by the owners of premises in an apartment building with the direct management of the apartment building by the owners of premises in this building;

b) homeowners' associations, housing construction cooperatives, housing cooperatives or other specialized consumer cooperatives that manage an apartment building without concluding a management agreement with the management organization (hereinafter referred to as the partnership, cooperative);

c) management organizations that have entered into an agreement for the management of an apartment building, including in the case provided for by Part 14 of Article of the Housing Code of the Russian Federation;

e) developers managing an apartment building before concluding a management agreement for an apartment building with a management organization (hereinafter referred to as the developer - management organization).

2. The activity of managing an apartment building (hereinafter referred to as the management of an apartment building) means the implementation of standards aimed at achieving the goals established by the article of the Housing Code of the Russian Federation, as well as those determined by the decision of the owners of premises in an apartment building.

3. Management is carried out in relation to each individual apartment building as an independent control object, taking into account the composition, design features, degree of physical wear and technical condition common property, depending on the geodetic and natural-climatic conditions of the location of the apartment building, as well as based on the minimum list of services and works necessary to ensure proper maintenance of the common property in the apartment building, approved by Decree of the Government of the Russian Federation of April 3, 2013 N 290 (hereinafter referred to as - minimum list).

II. Apartment building management standards

4. Management of an apartment building is ensured by compliance with the following standards:

a) reception, storage and transfer of technical documentation for an apartment building and other documents related to the management of such a house, provided for by the Rules for the maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491, keys to the premises included in the composition of the common property of the owners of premises in an apartment building, electronic access codes to equipment included in the common property in an apartment building, and other technical means and equipment necessary for the operation and management of an apartment building (hereinafter referred to as the technical documentation for the apartment building and other related with the management of such an apartment building, documents, technical means and equipment) in the manner established by these Rules, as well as their updating and restoration (if necessary);

b) maintaining a register of owners of premises in an apartment building in accordance with Part 3.1 of Article of the Housing Code of the Russian Federation, collecting, updating and storing information about the tenants of premises in an apartment building, as well as about persons using the common property of the owners of premises in an apartment building on the basis of contracts ( by decision general meeting owners of premises in an apartment building), including maintaining current lists V in electronic format taking into account the requirements of the legislation of the Russian Federation on the protection of personal data;

development, taking into account the minimum list, of a list of services and works for the maintenance and repair of common property in an apartment building (hereinafter referred to as the list of services and works), and in the case of management of an apartment building by a partnership or cooperative - the formation of an annual plan for the maintenance and repair of common property in an apartment building;

calculation and justification of the financial needs necessary to provide services and perform work included in the list of services and works, indicating the sources of covering such needs (including taking into account the consideration price offers in the market of services and works, estimates for implementation individual species works);

preparation of proposals on the issues of carrying out major repairs (reconstruction) of an apartment building, as well as taking actions aimed at reducing the amount of energy resources used in an apartment building and increasing its energy efficiency;

preparation of proposals for the transfer of common property of the owners of premises in an apartment building for the use of other persons on a reimbursable basis on conditions most favorable to the owners of premises in this building, including using competitive selection mechanisms;

ensuring that the owners of premises in an apartment building are familiarized with draft prepared documents on the maintenance and repair of the common property of the owners of premises in an apartment building and the use of this property, as well as organizing a preliminary discussion of these projects;

notification, including using state information system housing and communal services, owners of premises in an apartment building, members of a partnership or cooperative about holding a meeting;

ensuring that the owners of premises in an apartment building, members of a partnership or cooperative are familiar with the information and (or) materials that will be considered at the meeting;

preparation of document forms required for registration of meeting participants;

preparation of premises for holding a meeting, registration of meeting participants;

documenting decisions made by the meeting;

bringing to the attention of the owners of premises in an apartment building, members of a partnership or cooperative of decisions made at the meeting;

e) organization of the provision of services and performance of work provided for in the list of services and work approved by the decision of the meeting, including:

determining the method of providing services and performing work;

preparation of tasks for performers of services and works;

concluding agreements for the provision of services and (or) performance of work for the maintenance and repair of common property of premises owners in an apartment building;

concluding agreements with the owners and users of premises in an apartment building containing the conditions for the provision of utilities;

conclusion of energy supply contracts (purchase and sale, supply electrical energy(power), heat supply and (or) hot water supply, cold water supply, sanitation, gas supply (including the supply of domestic gas in cylinders) with resource supply organizations in order to ensure the provision of utility services of the appropriate type to the owners and users of premises in an apartment building and the acquisition of utilities resources consumed in the use and maintenance of common property in an apartment building, as well as contracts for maintenance and repair of in-house engineering systems (in cases provided for by the legislation of the Russian Federation);

concluding other agreements aimed at achieving the goals of managing an apartment building, ensuring the safety and comfort of living in this building;

monitoring the provision of services and the performance of work on the maintenance and repair of common property in an apartment building by the performers of these services and work, including documentation of the acceptance of such services and work, as well as the facts of the performance of services and work of inadequate quality;

conducting claims and lawsuits when identifying violations by service and work providers of obligations arising from contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building;

f) interaction with government authorities and bodies local government on issues related to the management of an apartment building;

accrual of mandatory payments and contributions related to the payment of expenses for the maintenance and repair of common property in an apartment building and utilities in accordance with the requirements of the legislation of the Russian Federation;

registration of payment documents and sending them to owners and users of premises in an apartment building;

implementation by management organizations, partnerships and cooperatives of settlements with resource supplying organizations for utility resources supplied under energy supply contracts (purchase and sale, supply of electrical energy (power), heat supply and (or) hot water supply, cold water supply, sewerage, gas supply (including supply of domestic gas in cylinders) in order to ensure the provision of utility services of the appropriate type to the owners and users of premises in an apartment building and the acquisition of utility resources consumed in the use and maintenance of common property in an apartment building;

conducting claims and lawsuits against persons who have not fulfilled the obligation to pay for housing and utilities provided for by the housing legislation of the Russian Federation;

providing owners of premises in an apartment building with reports on the fulfillment of obligations to manage the apartment building with the frequency and to the extent established by the decision of the meeting and the management agreement for the apartment building;

disclosure of information about the activities of managing an apartment building in accordance with the standard for disclosure of information by organizations operating in the field of management of apartment buildings, approved by Decree of the Government of the Russian Federation of September 23, 2010 N 731;

receiving and considering applications, proposals and appeals from owners and users of premises in an apartment building;

ensuring the participation of representatives of the owners of premises in an apartment building in monitoring the quality of services and work, including during their acceptance.

III. Formation and approval of the list

services and works for the maintenance and repair of common property

in an apartment building

5. A draft list of services and works is drawn up and presented to the owners of premises in an apartment building for approval, depending on the method of managing the apartment building by the management organization, partnership or cooperative, respectively, and in the case of direct management of the apartment building by the owners of premises in this building - by one of such owners.

6. In order to confirm the need to provide services and perform work provided for by the draft list of services and works, the management organization, partnership or cooperative, at the request of the owners of premises in an apartment building, is obliged to submit an inspection report of the technical condition of the apartment building, as well as other documents containing information about the identified defects (malfunctions, damage), and, if necessary, conclusions of expert organizations.

7. The list of services and works may include services and works that are not included in the minimum list.

8. The list of services and works must contain the volumes, costs, frequency and (or) schedule (terms) for the provision of services and the performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building.

IV. Implementation of emergency dispatch services

9. Managing organization, partnership or cooperative are obliged to organize the activities of an emergency dispatch service in an apartment building, including by concluding a contract for the provision of services with an organization carrying out emergency dispatch service activities (hereinafter referred to as the emergency dispatch service).

When an apartment building is directly managed by the owners of premises in this building, provisions on the implementation of the activities of the emergency dispatch service are subject to inclusion in contracts concluded with persons performing work on the maintenance and repair of common property in an apartment building, providing cold and hot water supply, sewerage, electricity supply, gas supply (including supplies of domestic gas in cylinders), heating (heat supply, including supplies solid fuel in the presence of stove heating), or an agreement is concluded on the implementation of the activities of the emergency dispatch service with the organization carrying out such activities.

10. The emergency dispatch service carries out daily (current) control over the operation of in-house engineering systems apartment buildings, quality control of communal resources at the interface between elements of intra-building engineering systems and centralized networks of engineering and technical support, round-the-clock registration and monitoring of the implementation, within the time limits established by paragraph 13 of these Rules, of applications from owners and users of premises in apartment buildings on issues related to the provision of public services , maintenance of common property in an apartment building, provision of services and performance of work on the maintenance and repair of common property in an apartment building, as well as the elimination of faults and damage to in-house engineering systems and the fulfillment of other obligations of the management organization provided for in the management agreement of the apartment building, other obligations of the partnership or cooperative for the management of an apartment building, and takes prompt measures to ensure the safety of citizens in the event of emergency situations or the threat of their occurrence.

11. The emergency dispatch service, using the dispatch system, provides:

control of gas contamination of technical underground areas and collectors;

loudspeaker (two-way) communication with elevator passengers.

12. The emergency dispatch service operates around the clock. Information obtained as a result of continuous monitoring of the operation of engineering equipment is reflected by the emergency dispatch service in the appropriate logs, which are maintained, among other things, in the form electronic documents.

13. The emergency dispatch service provides:

answering a telephone call from the owner or user of a premises in an apartment building to the emergency dispatch service within no more than 5 minutes, and in case of failure to provide an answer, specified period- interaction with the owner or user of the premises in an apartment building who called the emergency dispatch service through telephone communication within 10 minutes after receiving his telephone call to the emergency dispatch service or providing the technological opportunity to leave a voice message and (or) electronic message, which must be considered by the emergency dispatch service within 10 minutes after receipt;

elimination of blockages in the in-house sewerage system within two hours from the moment of registration of the application;

supply of utilities in case of emergency damage to in-house engineering systems of cold and hot water supply, sewerage and in-house heating and power supply systems within a time frame that does not violate the duration of interruptions in the provision of utility services established by the housing legislation of the Russian Federation;

In the event of emergency damage to the in-house engineering systems of cold and hot water supply, sewerage and in-house heating systems, the emergency dispatch service also informs the local government authority municipality, on the territory of which the apartment building is located, about the nature of the emergency damage and the planned time frame for its elimination.

Fulfillment of applications for the elimination of minor faults and damages is carried out around the clock in accordance with the deadline and list agreed with the owner or user of the premises in the apartment building who sent the application necessary work and services.

The work of the emergency dispatch service must be carried out in accordance with the requirements of regulatory legal acts of the Russian Federation, aimed at ensuring peace and quiet of citizens. The management organization, partnership or cooperative is obliged to ensure the implementation of emergency dispatch services in accordance with the requirements of these Rules.

14. When receiving signals about an accident or damage to the internal engineering systems of cold and hot water supply, drainage and internal heating and electrical supply systems, information and telecommunication networks, gas supply systems and internal gas equipment that are part of the common property of the owners of premises in an apartment building, emergency The dispatch service reports this to the emergency services of the relevant resource-supplying organizations and eliminates such accidents and damages independently or with the involvement of these services, and in cases where the legislation of the Russian Federation provides for special requirements for the implementation of emergency dispatch service activities by resource-supplying organizations, the emergency dispatch service reports this to the emergency services of the relevant resource supply organizations and monitors their elimination of such accidents and damage.

15. A management organization, a developer - a management organization, a partnership or a cooperative, owners of premises in the direct method of managing an apartment building in the case of organizing emergency dispatch service by concluding a contract for the provision of services with an organization carrying out the relevant activities, submit a set of technical equipment to the emergency dispatch service documentation for all objects, networks and structures, diagrams of all disconnecting and locking nodes of in-house engineering systems, plans for underground communications and other documentation necessary for emergency dispatch service.

16. The management organization, developer - management organization, partnership or cooperative, owners of premises in the direct method of managing an apartment building provide free access for emergency dispatch service employees to premises in an apartment building that are not parts of apartments and are intended to serve more than one residential and (or ) non-residential premises in this apartment building, and other objects intended for the maintenance, operation and improvement of the apartment building.

17. The emergency dispatch service receives and fulfills applications from owners and users of premises in apartment buildings. Applications are accepted by direct contact with the emergency dispatch service, including by telephone, as well as by direct communication via intercoms installed in the entrances of apartment buildings and elevator cabins, or other possible means of communication.

Registration of applications is carried out in the register of applications of owners and users of premises in apartment buildings or in automated system accounting for such applications (if any) and using records in accordance with the legislation of the Russian Federation telephone conversation.

The application log must be laced, numbered and sealed with the seal of the emergency dispatch service.

The emergency dispatch service is obliged to ensure that the specified log is stored in the premises occupied by this service and that, at the request of the owners and users of premises in apartment buildings in respect of which this service provides emergency dispatch services, familiarization with the entries made in the application log.

17(1). Upon receipt of an application, the emergency dispatch service finds out the reasons, the nature of the request and makes prompt decisions on interaction with other emergency repair services. Information about the decision made is recorded in the application logbook or the state information system of housing and communal services in the case of maintaining an application logbook in this system. The emergency dispatch service organizes the execution of the received application within the time limits established by paragraph 13 of these Rules.

17(2). When registering an application, the emergency dispatch service informs the owner or user of the premises in an apartment building who submitted the application, its registration number and information about the regulatory deadlines and measures for executing the application.

17(3). When carrying out emergency dispatch services, the safety of life and health of people and animals must be ensured, environment, safety of property of premises owners in an apartment building.

Emergency dispatch service employees who travel to execute requests must be provided with necessary means, including equipment and materials, to fulfill the application. If the execution of an application requires access by an emergency dispatch service employee to a premises in an apartment building, the emergency dispatch service informs the owner or user of such premises about the planned date and time of the start of execution of the application, the reasons for the need to provide access to the premises, as well as the last name, first name , patronymic (if any) of the emergency dispatch service employee(s) who will carry out the execution of the application. An employee of the emergency dispatch service must have with him a service ID, an identification mark (badge, patch on clothing, etc.) indicating the name of the organization, surname, first name, patronymic (if any) and professional specialization, as well as disposable shoe covers.

17(4). The emergency dispatch service carries out operational control of the timing and quality of execution of received applications using photo recording tools, prompt and periodic surveys of owners and users of premises in an apartment building regarding the quality of execution of received applications. The control results are entered into the application logbook or the state information system of housing and communal services in the case of maintaining an application logbook in this system.

V. Procedure for transfer of technical documentation

for an apartment building and other related

with the management of such an apartment building

documents, technical means and equipment

18. If the meeting makes a decision to change the method of managing an apartment building, the expiration of the management agreement for the apartment building or early termination of such an agreement, the person authorized by the meeting, the governing body of the partnership or cooperative, within 5 working days sends it to the organization that previously managed such a house, as well as to the executive body of the constituent entity of the Russian Federation authorized to carry out regional state housing supervision, a local government body authorized to carry out municipal housing control (hereinafter referred to as the state housing supervision body (municipal housing control body)), a notice of the decision made at the meeting with a copy of this decision attached.

The specified notice must contain the name of the organization chosen by the owners of premises in an apartment building to manage this building, its address, and in the case of direct management by the owners of premises in such a building - information about one of the owners specified in the decision of the meeting on choosing the method of managing the apartment building. Such notification may be sent using the state information system for housing and communal services.

19. The organization that previously managed the apartment building and received the notification provided for in paragraph 18 of these Rules, transmits in the manner prescribed by paragraph 22 of these Rules, technical documentation for an apartment building and other documents, technical means and equipment related to the management of such an apartment building, as well as the information specified in subparagraph “b” of paragraph 4 of these Rules, the organization chosen by the owners of premises in the apartment building to manage this house, the management body of the partnership or cooperative, or in the case of direct management of an apartment building by the owners of the premises in such a building, to one of the owners indicated in the meeting decision on choosing a method of managing the apartment building, or, if such an owner is not indicated, to any owner of the premises in this building according to the acceptance certificate no later than the deadline , established by part 10 of article of the Housing Code of the Russian Federation.

20. Technical documentation for an apartment building and other documents related to the management of an apartment building are subject to transfer in the composition provided for by the Rules for the maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491.

The documents to be transferred must contain information that is current at the time of transfer about the composition and condition of the common property of the owners of premises in an apartment building.

21. If the organization that previously managed the apartment building does not have one or more documents included in the technical documentation for the apartment building, and other documents, technical means and equipment related to the management of such an apartment building, such organization is obliged to do so within 3 months from the date of receipt of the notification provided for in paragraph 18 of these Rules, take measures to restore them and, in the manner provided for in paragraph 22 of these Rules, transfer them under a separate act of acceptance and transfer of the organization chosen by the owners of premises in an apartment building to manage this house, the governing body of the partnership or cooperative, or in the case of direct management of such a house by the owners of the premises in this house to one of the owners indicated in the decision of the meeting on choosing the method of managing this house.

22. The organization that previously managed the apartment building, in any way that allows one to reliably establish that the message comes from the specified organization, as well as confirm its receipt, notifies of the date (no earlier than 7 days from the date of sending the message), time and place of transfer of technical documentation for an apartment building and other documents, technical means and equipment related to the management of this house, the organization chosen by the owners of premises in an apartment building to manage this house, the governing body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this building of one of the owners , specified in the decision of the meeting on the choice of method of managing this house.

The transfer of technical documentation for an apartment building and other documents, technical means and equipment related to the management of this building is carried out according to an acceptance certificate, which must contain information about the date and place of its preparation and a list of transferred documents.

23. Any disagreements regarding the quantitative and (or) qualitative composition of technical documentation for an apartment building and other documents, technical means and equipment to be transferred related to the management of this building are reflected in the acceptance certificate. A copy of the act must be sent to the state housing supervision body (municipal housing control body) within 3 days from the date of its signing by the transferring and receiving parties.

VI. Procedure for terminating management activities

apartment building due to exclusion of information

about an apartment building from the register of licenses of the subject

Russian Federation, termination of the license

for implementation entrepreneurial activity

for the management of apartment buildings

or its cancellation

24. If information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, as well as if the license to carry out business activities for managing apartment buildings (hereinafter referred to as the license) is terminated or cancelled, the date of termination of the management agreement is determined by the day preceding the day the management of an apartment building begins by a management organization selected by a general meeting of owners of premises in an apartment building or based on the results of an open competition provided for in Part 5 of Article of the Housing Code of the Russian Federation, or in the case provided for in Part 6 of Article of the Housing Code of the Russian Federation, chosen without an open competition. If the method of managing an apartment building has been changed, the date of termination of the management contract is determined by the day preceding the day the implementation of the new management method begins.

25. The management organization, in the event of exclusion of information about an apartment building from the register of licenses of a constituent entity of the Russian Federation, as well as in the event that the license is terminated or the license is cancelled, transfers to the person who has assumed the obligations to manage the apartment building, under a separate acceptance and transfer certificate, the technical documentation for an apartment building and other documents, technical means and equipment related to the management of such a house, as well as documents and information specified in subparagraphs “e” and “d(1)” of paragraph 18 of the Rules, mandatory when concluded by a management organization or a homeowners’ association or a housing cooperative or other specialized consumer cooperative contracts with resource supplying organizations approved by Decree of the Government of the Russian Federation of February 14, 2012 N 124, paragraph 56(1) and subparagraph "b" of paragraph 57 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation Federation dated May 6, 2011 N 354.

The documents to be transferred must contain information that was current on the day of transfer.

26. Agreements of the management organization with organizations providing services and (or) performing work on the maintenance and repair of common property of the owners of premises in an apartment building, and organizations carrying out major repairs of common property in an apartment building, are terminated simultaneously with the termination of the management agreement for the apartment building in case of exclusion of information about an apartment building from the register of licenses of a constituent entity of the Russian Federation, as well as in the event that the license is terminated or cancelled.

VII. Organization of management interaction

organizations with owners and users of premises

in an apartment building when exercising management

apartment building

27. The management organization is obliged to ensure interaction with the owners and users of premises in an apartment building, including by providing these persons with the opportunity to personally contact the operating office of the management organization or the multifunctional center for the provision of state and municipal services in the event that the management organization concludes an agreement with the specified center providing for the possibility of ensuring such interaction (hereinafter referred to as the representative office of the management organization). The representative office of the management organization must be located within the municipality, including within an intra-city district in a city district with intra-city division or intra-city territory of a federal city, on the territory of which there are apartment buildings managed by such a management organization, within walking distance from these apartment buildings houses. Moreover, for the purposes of these Rules, walking distance means a distance of no more than 3 kilometers covered on foot.

28. The representative office of the management organization is intended to receive owners and users of premises in apartment buildings, provide prompt answers to incoming questions, as well as provide any other assistance to the owner or user of premises in an apartment building on any issue that arises related to the management of an apartment building, the owner, user of the premises in which he is.

29. The management organization discloses, in accordance with Section VIII of these Rules, information about the days and hours of reception of owners and users of premises in an apartment building by authorized persons of the management organization (hereinafter referred to as reception), which must be carried out at least once a month. Reception is carried out at the representative office of the management organization by a person performing the functions of the sole executive body of the management organization, as well as other authorized persons.

30. An appointment is made directly at the representative office of the management organization, by calling the management organization or using the state information system for housing and communal services. Reception without an appointment is carried out after the reception of owners and users of premises in an apartment building who have made an appointment.

When making an appointment, an employee of the representative office of the management organization finds out the presence of existing applications to the emergency dispatch service from the owner or user of the premises in an apartment building, the status of consideration and the result of the implementation of these applications and enters this information, the date of reception, the position of the person performing the reception, in personal reception journal. A copy of the entry in the personal reception log is given to the applicant owner or user of the premises in an apartment building.

The result of the appointment is recorded in the personal appointment log.

VIII. The procedure for disclosing management information

organization, partnership or cooperative

31. If the management of an apartment building is carried out by a management organization, it is obliged to disclose the following information by posting on an ongoing basis:

a) on signs located at the entrance to the representative office of the management organization:

name (company name) of the management organization;

address of the location of the management organization;

contact numbers of the management organization, address Email;

operating mode of the management organization.

In case of change specified information subject to disclosure within 3 working days from the date of change;

b) on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located:

name (company name) of the management organization, license number, validity period of the license, information about the body that issued the said license, location address, including representative offices of the management organization, operating hours, information about days and hours of reception, address of the official website of the management organization (if availability) on the information and telecommunications network "Internet" (hereinafter referred to as the "Internet" network), the address of the official website of the state information system of housing and communal services on the Internet;

notifications of upcoming work, equipment inspections, restoration work, and other events that may cause inconvenience for owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in the premises of an apartment building at a certain time, indicating the time of such events;

The information specified in paragraph five of this subclause is subject to disclosure no later than 30 calendar days before the date of submission of payment documents to the owners and users of premises in an apartment building, on the basis of which payment for residential premises and (or) utilities will be paid in a different amount, unless a different period for informing the owners of premises in an apartment building is established by the apartment building management agreement;

c) on information stands (stands) in the representative office of the management organization:

name (company name) of the management organization, license number, license validity period, information about the body that issued the said license, location address, including representative offices of the management organization, operating hours, information about days and hours of reception, address of the official website of the management organization on the Internet “Internet” (if available), address of the official website of the state information system of housing and communal services on the Internet;

contact numbers of the management organization, representative office of the management organization, emergency dispatch service and emergency services of resource supply organizations;

step-by-step instructions on the procedure for installing an individual metering device;

information on the timing of payment for residential premises and (or) utilities, the consequences of late and (or) incomplete payment of such payment, on the mandatory and (or) recommended deadlines for transmitting meter readings to the utility service provider in accordance with the procedure and conditions for receiving such readings , which are established by the agreement containing provisions on the provision of public services;

information about the state housing supervision body (functions, name, address, contact phone number, last name, first name and patronymic (if any) of the head);

information on the sizes of prices (tariffs) to be applied when determining the amount of payment for residential premises and (or) utilities, and on the details of regulatory legal acts, decisions of the general meeting of owners of premises in an apartment building (if any), by which they are established;

information on standards for the consumption of utility services and standards for the consumption of utility resources for the purpose of maintaining common property in an apartment building, as well as in the event of a decision to establish social norm consumption of electrical energy (power) - information on the value of the established social norm for consumption of electrical energy (power) for groups of households and types of residential premises;

information leaflet on the rules for the safe use of gas at home, information on the consumer’s obligation to conclude an agreement on maintenance and repair of indoor gas equipment;

information memo containing information on the composition of the monthly payment for residential premises and (or) utilities, contact numbers of persons responsible for calculating payments for residential premises and utilities;

samples for filling out applications, complaints and other requests from citizens and organizations;

a stand with a list of works and services offered by the management organization;

information about places of waste accumulation, collection (including separate collection) of waste of I - IV hazard classes;

information on the rules for handling waste of I - IV hazard classes, the procedure for separate waste collection;

information leaflet on the rules for the safe use of mercury-containing lamps and devices;

notifications about changes in the amount of payment for residential premises and (or) utilities.

If the information specified in paragraphs two through fifteen of this subclause changes, such information is subject to disclosure within 3 business days from the date of the change.

The information specified in paragraph sixteen of this subclause is subject to disclosure no later than 30 calendar days before the date of submission of payment documents to the owners and users of premises in an apartment building, on the basis of which payment for residential premises and (or) utilities will be paid in a different amount, unless a different period for informing the owners of premises in an apartment building is established by the apartment building management agreement;

d) on the official website of the state information system of housing and communal services on the Internet, information provided for by the legislation of the Russian Federation on the state information system of housing and communal services.

32. If an apartment building is managed by a partnership or cooperative, they are required to disclose the following information by posting on an ongoing basis:

a) on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located:

name of the partnership or cooperative, operating hours, address of the official website on the Internet (if available), address of the official website of the state information system of housing and communal services on the Internet;

contact numbers of the partnership or cooperative, emergency dispatch services and emergency services of resource supply organizations;

notifications of upcoming work, equipment inspections, restoration work, and other events that may cause inconvenience for owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in the premises at a certain time, indicating the time of such events;

notifications about changes in the amount of payment for residential premises and (or) utilities.

If the information specified in paragraphs two and three of this subclause changes, such information is subject to disclosure within 3 business days from the date of the change.

The information specified in paragraph four of this subclause must be disclosed no later than 3 business days before the date of implementation of the relevant activities.

b) on the official website of the state information system of housing and communal services on the Internet, information provided for by the legislation of the Russian Federation on the state information system of housing and communal services.

The chairman of the board of a partnership or cooperative or an employee who is assigned responsibilities by the internal documents of the partnership or cooperative for organizing interaction with the owners and users of premises in an apartment building, assists them in finding the necessary information.

33. The management organization, partnership, cooperative does not have the right to restrict access to disclosed information to the owners and users of premises in an apartment building, and are also obliged to ensure the safety of disclosed information in the places where it is located, provided for by these Rules.

Media containing information that has lost its relevance cannot be stored.

34. The management organization, partnership or cooperative provides, upon request (application) of the owners and users of premises in an apartment building:

no later than the day following the day of receipt of the request (appeal) - any information from the list of information subject to disclosure in accordance with paragraphs 31 and 32 of these Rules. If the requested information affects the interests of an indefinite number of persons and, in the opinion of the management organization, partnership or cooperative, is disclosed to the required extent in the manner specified in paragraphs 31 and 32 of these Rules, and is relevant at the time of consideration of the request (application), the management organization, a partnership or cooperative has the right, without providing the requested information, to indicate the location of the requested information. The specified message is sent no later than the day following the day of receipt of the request (application), and through the communication channels provided for in paragraph 35 of these Rules;

within no later than 3 working days from the date of receipt of the request (application) - written information for the periods requested by the consumer on the monthly volumes (quantity) of consumed utility resources according to the readings of collective (common house) metering devices (if any), the total volume (quantity) of the corresponding utilities consumed in residential and non-residential premises in an apartment building, volumes (quantity) of utilities calculated using utility consumption standards, volumes (quantity) of utility resources consumed for the maintenance of common property in an apartment building;

within no later than 3 working days from the date of receipt of the request (appeal) - information about the readings of collective (common house) metering devices for a period of no more than 3 years from the date of taking the readings;

within no later than 3 working days from the date of receipt of the request (appeal) - a copy of the act of causing damage to the life, health and property of the owner or user of premises in an apartment building, the common property of the owners of premises in an apartment building, containing a description of the damage caused and the circumstances in which such damage was caused as provided for by the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354;

within no later than 3 working days from the date of receipt of the request (appeal) - a copy of the act of violation of quality or exceeding the established duration of the break in the provision of services or performance of work, provided for by the Rules for changing the amount of payment for the maintenance of residential premises in the case of the provision of services and performance of management work, maintenance and repair of common property in an apartment building of inadequate quality and (or) with interruptions exceeding set duration, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491;

within no later than 3 working days from the date of receipt of the request (appeal) - a copy of the inspection report on the provision of utility services of inadequate quality and (or) with interruptions exceeding the established duration, provided for by the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354;

other information - within the period established by the relevant regulations legal acts of the Russian Federation, the obligation to provide which by the management organization, partnership or cooperative to the owners and users of premises in apartment buildings is provided for by the legislation of the Russian Federation.

35. A request (appeal) can be sent via postal item, an electronic message to the email address of the management organization, partnership or cooperative, the state information system of housing and communal services, as well as with the express owner or user of the premises in an apartment building or through the concierge of the apartment building, if the concierge service is provided for in the management agreement of the apartment building, and also expressed orally, including at the reception. The official response is sent through the same communication channels through which the request (appeal) was received, unless otherwise indicated by the applicant.

36. The period for responding to a request (appeal) from the owner or user of premises in an apartment building on issues not listed in paragraphs 31, 32 and 34 of these Rules is no more than 10 working days from the date the management organization, partnership or cooperative receives the corresponding request ( appeals).

37. The response to an individual or collective request (application) of persons who are not owners or users of premises in an apartment building (hereinafter referred to as the applicant) is sent to the applicant within 30 calendar days from the date of registration of the request (application). The management organization, partnership or cooperative may extend the period for consideration of a request (application) by no more than 30 calendar days if preparing a response requires obtaining information from other persons, notifying the applicant of the extension of the period for consideration. A notice of extension of the period for consideration of a request (application), indicating the reasons for such an extension, is sent to the applicant before the expiration of the 30-day period for consideration of the request (application) using the state information system of housing and communal services or in writing using a sending method that allows you to set the date sending or confirming the fact of delivery (receipt).

38. The managing organization, partnership or cooperative is required to store the request (application) and a copy of the response to it for 3 years from the date of its registration.

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The Government of the Russian Federation adopted Resolution No. 331 of March 27, 2018, which changed a number of regulatory legal acts related to the implementation of activities for the management of apartment buildings and the maintenance of common property of owners of premises in apartment buildings. For example, an employee of the emergency dispatch service will be required to have shoe covers with them :) Let’s look at the changes in more detail.

For those wishing to read the full text, we suggest following the link: Resolution of the Government of the Russian Federation No. 331 of March 27, 2018 “On amendments to certain acts of the Government of the Russian Federation on the implementation of activities for the management of apartment buildings and the maintenance of common property of owners of premises in apartment buildings houses and the recognition as invalid of certain provisions of certain acts of the Government of the Russian Federation.”

The changes affected the following legal acts:

Decree of the Government of the Russian Federation of September 23, 2010 No. 731

1. Rules obliging the management organization, as well as partnerships and cooperatives, to disclose information about their activities by publishing information in the media, posting on racks in the premises of the management organization and providing information based on written requests have been excluded. All that remains is the obligation to disclose information by publishing it on official websites on the Internet.

2. The obligation to store information that was previously posted on racks in the premises for 5 years is excluded.

The obligation to provide information is not excluded at all, it is simply transferred to the rules for carrying out activities for the management of apartment buildings, approved by Decree of the Government of the Russian Federation of May 15, 2013 No. 416

Changes to the rules for maintaining common property in an apartment building

1. Requirements have been introduced for inspections of common property. It is indicated that inspections of common property can be routine, seasonal and extraordinary:

current inspections - can be full or partial and are carried out within the time limits recommended in the technical documentation for an apartment building;
seasonal inspections are carried out for all common property 2 times a year - spring and autumn inspections;
extraordinary inspections are carried out within one day after an accident, a dangerous natural process or phenomenon, a catastrophe, a natural or other disaster has occurred.

Accordingly, due to the introduction of clear criteria for the division of inspections, we expect that regulatory authorities will require the preparation and provision of these acts.

2. A new document is introduced - “ inspection log» in which data is entered on the technical condition of elements of common property, as well as faults and damage identified during the autumn inspection. This magazine is included in the list of technical documentation for an apartment building.

3. Introduced mandatory requirement on the obligation of the management organization to provide the owners no later than 30 days before the general meeting at which the issue of accepting the amount of payment for the maintenance of common property will be decided, a calculation (estimate) and justification for the amount of payment for the maintenance of residential premises. Information is provided by mandatory posting on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located. If the amount of the maintenance fee is planned to be approved higher than the established “municipal rates”, then the management organization is obliged to further justify such an excess and provide details of the amount of the fee indicating the calculation of the annual cost of each type of work and services for the maintenance and repair of common property in an apartment building with indicating the frequency of their implementation.

Changes to the rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings

1. It is indicated that the notifications that the utility service provider sends to the consumer can be carried out, including, using the state information system of housing and communal services.

Thus, the consumer needs to be more careful when using the system and check it more often. For example, the system can now warn about restrictions on the consumption of utilities or the need to provide access to the IPU for verification.

2. The rule on the obligation to carry out an inspection upon a consumer’s request within 2 hours from the moment of the request has been changed. Now, if the inspection is caused, for example, by an accident on in-house utility networks, then the emergency dispatch service employee may not comply with the established deadline, but must agree on changing it with the consumer.

Changes to the rules for the provision of services and performance of work necessary to ensure proper maintenance of common property in an apartment building

The change is technical in nature.

Changes to the rules for carrying out activities for managing apartment buildings

The biggest and most significant changes were made to the rules for the management of apartment buildings. Some of them come into force on March 1, 2019.

1. Notify about meetings, bring to the attention of the owners of premises in an apartment building, members of a partnership or cooperative of decisions made at the meeting, etc. You can now use GIS Housing and Communal Services.

2. Emergency dispatch service was replaced by “emergency dispatch service” and its responsibilities were expanded. Thus, the management organization, partnership or cooperative is obliged to create its own emergency dispatch service or enter into agreements with organizations carrying out emergency dispatch service activities.

Now the emergency dispatch service carries out the following duties:

carries out daily (current) control over the operation of in-house engineering systems of apartment buildings;
quality control of communal resources at the interface between elements of in-house engineering systems and centralized networks of engineering and technical support;
round-the-clock registration and monitoring of the implementation, within the time limits established by paragraph 13 of the Rules, of applications from owners and users of premises in apartment buildings on issues related to the provision of utilities, maintenance of common property in an apartment building, provision of services and performance of work on the maintenance and repair of common property in an apartment building home;
registration and control of the elimination of malfunctions and damage to in-house engineering systems and the fulfillment of other obligations;
takes prompt measures to ensure the safety of citizens in the event of emergency situations or the threat of their occurrence.

3. Effective from March 1, 2019. A clear time criterion has been established for the response to a telephone call from the owner or user of a premises in an apartment building to the emergency dispatch service:

answer the call within 5 minutes, or
call the caller back within 10 minutes after the call, or
listen to a voice message or electronic appeal within 10 minutes from the moment of contacting.

4. Effective from March 1, 2019. The following temporary criteria were also included in the responsibility of the emergency dispatch service:

localize (close the riser) emergency damage to the in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems no more than half an hour from the moment of registration of the application;
eliminate blockages in the in-house sewerage system within two hours from the moment of registration of the application;
clear blockages of garbage chutes inside apartment buildings within 2 hours from the moment of registration of the application, but no earlier than 8 hours and no later than 23 hours when applications are accepted around the clock;
eliminate emergency damage to the in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems within no more than 3 days from the date of the emergency damage.

5. Effective from March 1, 2019. An obligation has been introduced for the emergency dispatch service, in the event of emergency damage to the in-house engineering systems of cold and hot water supply, drainage and in-house heating systems, to inform the local government body of the municipality about the nature of the emergency damage and the planned time frame for its elimination.

6. Effective from March 1, 2019. The emergency dispatch service is obliged to fulfill requests to eliminate minor faults and damages around the clock, Moreover, it is obliged to agree with the owner or user of the premises in an apartment building who sent the application, the deadline and list of necessary works and services.

7. Finally, the obligation of the emergency dispatch service to provide loud-speaking two-way communication with owners and janitors has been eliminated. All that remains is the responsibility to ensure such communication in elevators.

8. Effective from March 1, 2019. An obligation has been introduced not only to record the received application in the application log, but also to ensure that the telephone conversation is recorded.

9. Effective from March 1, 2019. When registering an application, the emergency dispatch service informs the owner or user of the premises in an apartment building who submitted the application, its registration number and information about the regulatory deadlines and measures for executing the application.

10. Effective from March 1, 2019. An employee of the emergency dispatch service must have with him a service ID, identification mark (badge, patch on clothing, etc.) indicating the name of the organization, surname, first name, patronymic (if any) and professional specialization, as well as disposable shoe covers:-)

11. Effective from March 1, 2019. The emergency dispatch service carries out operational control of the timing and quality of execution of received applications using photo recording tools, prompt and periodic surveys of owners and users of premises in an apartment building regarding the quality of execution of received applications. The control results are entered into the application logbook or the state information system of housing and communal services in the case of maintaining an application logbook in this system.

12. The concept of “office of the management organization” is introduced in which the management organization ensures interaction with the owners. The representative office of the management organization is intended to receive owners and users of premises in apartment buildings, provide prompt answers to incoming questions, as well as provide any other assistance to the owner or user of premises in an apartment building regarding the question that arises in his mind, related to the management of an apartment building, the owner, user of the premises in which he is.

13. The management organization is obliged to ensure that owners and users are received by authorized persons at least once a month, and reception is carried out by appointment. Thus, the management organization was able to receive citizens only at a time specified by it.

14. A “personal reception log” is entered, where information about the appointment, the availability of available applications, the date of reception, the position of the person conducting the reception and the result of the reception are recorded. A copy of the entry in the personal reception log is given to the applicant owner or user of the premises in an apartment building.

15. The scope of disclosed information about the activities of the management organization has been expanded.

Spoiler

31. If the management of an apartment building is carried out by a management organization, it is obliged to disclose the following information by posting on an ongoing basis:

a) on signs located at the entrance to the representative office of the management organization:

name (company name) of the management organization;
address of the location of the management organization;
contact numbers of the management organization, email address;
operating mode of the management organization.

b) on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located:

location address, including the representative office of the management organization,
operating mode,
information about days and hours of reception,
address of the official website of the management organization (if available)
address of the official website of the state information system of housing and communal services on the Internet;
notifications of upcoming work, equipment inspections, restoration work, and other events that may cause inconvenience for owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in the premises of an apartment building at a certain time, indicating the time of such events;

c) on information stands (stands) in the representative office of the management organization:

name (company name) of the management organization,
license number, license validity period, information about the authority that issued the said license,
location address, including the representative office of the management organization, operating hours, information about days and hours of reception,
the address of the official website of the management organization on the Internet (if available), the address of the official website of the state information system for housing and communal services on the Internet;
contact numbers of the management organization, representative office of the management organization, emergency dispatch service and emergency services of resource supply organizations;
step-by-step instructions on the procedure for installing an individual metering device;
information on the timing of payment for residential premises and (or) utilities, the consequences of late and (or) incomplete payment of such payment, on the mandatory and (or) recommended deadlines for transmitting meter readings to the utility service provider in accordance with the procedure and conditions for receiving such readings , which are established by the agreement containing provisions on the provision of public services;
information about the state housing supervision body (functions, name, address, contact phone number, last name, first name and patronymic (if any) of the head);
information on the sizes of prices (tariffs) to be applied when determining the amount of payment for residential premises and (or) utilities, and on the details of regulatory legal acts, decisions of the general meeting of owners of premises in an apartment building (if any), by which they are established;
information on standards for the consumption of utility services and standards for the consumption of utility resources for the purpose of maintaining common property in an apartment building, as well as in the event of a decision to establish a social norm for the consumption of electrical energy (power) in a constituent entity of the Russian Federation - information about the value of the established social norm for the consumption of electrical energy (capacity) for groups of households and types of residential premises;
information leaflet on the rules for the safe use of gas at home, information on the consumer’s obligation to enter into an agreement on the maintenance and repair of indoor gas equipment;
information memo containing information on the composition of the monthly payment for residential premises and (or) utilities, contact numbers of persons responsible for calculating payments for residential premises and utilities;
samples for filling out applications, complaints and other requests from citizens and organizations;
a stand with a list of works and services offered by the management organization;
information about places of waste accumulation, collection (including separate collection) of waste of I - IV hazard classes;
information on the rules for handling waste of I - IV hazard classes, the procedure for separate waste collection;
information leaflet on the rules for the safe use of mercury-containing lamps and devices;
notifications about changes in the amount of payment for residential premises and (or) utilities.

If an apartment building is managed by a partnership or cooperative, they are required to disclose the following information by posting on an ongoing basis:

a) on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located:

name of the partnership or cooperative, operating hours, address of the official website on the Internet (if available), address of the official website of the state information system for housing and communal services on the Internet;
contact numbers of the partnership or cooperative, emergency dispatch services and emergency services of resource supply organizations;
notifications of upcoming work, equipment inspections, restoration work, and other events that may cause inconvenience for owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in the premises at a certain time, indicating the time of such events;
notifications about changes in the amount of payment for residential premises and (or) utilities.

16. Interesting news that Data containing information that has lost its relevance cannot be stored. Thus, it became possible not to store information and delete it.But this does not apply to requests and responses to them - here the previous period is 3 years.

17. The following deadlines for responding to the owner’s request have been established:

- if the information is subject to disclosure (see above), then the management organization is obliged to either disclose it or indicate where it was disclosed within one day;

- if the request is related to the accounting of utility resources, then 3 business days for a response and a response in writing;

- to draw up a report of damage or a report of violation in the provision of public services - 3 working days;

for other issues - 10 working days for owners or users of premises and 30 days for other persons.

Russian Federation Government of the Russian Federation decides:

1. Approve the attached Rules for the implementation of activities for the management of apartment buildings.

2. The Ministry of Regional Development of the Russian Federation must provide explanations on the procedure for applying the Rules approved by this resolution.

Chairman of the Government
Russian Federation
D.Medvedev

Rules for carrying out activities for managing apartment buildings

I. General provisions

1. These Rules establish standards and procedures for carrying out activities for managing an apartment building:

A) owners of premises in an apartment building with direct management of the apartment building by the owners of premises in this building;

B) homeowners' associations, housing construction cooperatives, housing cooperatives or other specialized consumer cooperatives that manage an apartment building without concluding a management agreement with the management organization (hereinafter referred to as the partnership, cooperative);

C) management organizations that have entered into a management agreement for an apartment building, including in the case provided for in Part 14 of Article 161 of the Housing Code of the Russian Federation;

D) management organizations that have entered into an agreement for the provision of services and (or) performance of work for the maintenance and repair of common property in an apartment building, the number of apartments in which is more than 12;

E) developers managing an apartment building before concluding a management agreement for an apartment building with a management organization (hereinafter referred to as the developer - management organization).

2. The activity of managing an apartment building (hereinafter referred to as the management of an apartment building) means the implementation of standards aimed at achieving the goals established by Article 161 of the Housing Code of the Russian Federation, as well as those determined by the decision of the owners of premises in an apartment building.

3. Management is carried out in relation to each individual apartment building as an independent object of management, taking into account the composition, design features, degree of physical wear and technical condition of the common property, depending on the geodetic and climatic conditions of the location of the apartment building, as well as based on the minimum list of services and work necessary to ensure proper maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of April 3, 2013 N 290 (hereinafter referred to as the minimum list).

II. Apartment building management standards

4. Management of an apartment building is ensured by compliance with the following standards:

A) reception, storage and transfer of technical documentation for an apartment building and other documents related to the management of such a house, provided for by the Rules for the maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491, in the manner established by these Rules , as well as their updating and restoration (if necessary);

B) collection, updating and storage of information about the owners and tenants of premises in an apartment building, as well as about persons using common property in an apartment building on the basis of contracts (by decision of the general meeting of owners of premises in an apartment building), including maintaining up-to-date lists in electronic form and (or) on paper, taking into account the requirements of the legislation of the Russian Federation on the protection of personal data;

C) preparation of proposals on the maintenance and repair of common property of owners of premises in an apartment building for their consideration by the general meeting of owners of premises in an apartment building, including:

Development, taking into account the minimum list, of a list of services and works for the maintenance and repair of common property in an apartment building (hereinafter referred to as the list of services and works), and in the case of management of an apartment building by a partnership or cooperative - the formation of an annual plan for the maintenance and repair of common property in an apartment building;

Calculation and justification of the financial needs necessary to provide services and perform work included in the list of services and work, indicating the sources of covering such needs (including taking into account the consideration of price offers on the market for services and work, estimates for the performance of certain types of work);

Preparation of proposals on the issues of carrying out major repairs (reconstruction) of an apartment building, as well as taking actions aimed at reducing the amount of energy resources used in an apartment building and increasing its energy efficiency;

Preparation of proposals for the transfer of common property of the owners of premises in an apartment building for the use of other persons on a reimbursable basis on conditions most favorable to the owners of premises in this building, including using competitive selection mechanisms;

Ensuring that the owners of premises in an apartment building are familiarized with draft prepared documents on the maintenance and repair of the common property of the owners of premises in an apartment building and the use of this property, as well as organizing a preliminary discussion of these projects;

D) organization by the owners of premises in an apartment building, the management bodies of the partnership and cooperative, and in cases provided for by the management agreement of the apartment building, the management organization of consideration by the general meeting of owners of premises in the apartment building, the general meeting of members of the partnership or cooperative (hereinafter referred to as the meeting) of issues related with management of an apartment building, including:

Notifying the owners of premises in an apartment building, members of a partnership or cooperative about a meeting;
ensuring that the owners of premises in an apartment building, members of a partnership or cooperative are familiar with the information and (or) materials that will be considered at the meeting;
preparation of document forms required for registration of meeting participants;
preparation of premises for holding a meeting, registration of meeting participants;
documenting decisions made by the meeting;
bringing to the attention of the owners of premises in an apartment building, members of a partnership or cooperative of decisions made at the meeting;

E) organization of the provision of services and performance of work provided for in the list of services and work approved by the decision of the meeting, including:

Determining the method of providing services and performing work;

Preparation of tasks for performers of services and works;

Selection, including on a competitive basis, of providers of services and works for the maintenance and repair of common property in an apartment building on terms that are most beneficial for the owners of premises in the apartment building;

Concluding agreements for the provision of services and (or) performance of work on the maintenance and repair of common property of premises owners in an apartment building;

Concluding agreements with the owners and users of premises in an apartment building containing the conditions for the provision of utility services;

Conclusion of energy supply contracts (purchase and sale, supply of electrical energy (power), heat supply and (or) hot water supply, cold water supply, sanitation, gas supply (including supply of domestic gas in cylinders) with resource supply organizations in order to ensure the provision of premises in an apartment building for public utilities of the corresponding type, as well as contracts for maintenance and repair of in-house engineering systems (in cases provided for by the legislation of the Russian Federation);

Concluding other agreements aimed at achieving the goals of managing an apartment building, ensuring the safety and comfort of living in this building;

Monitoring the provision of services and the performance of work on the maintenance and repair of common property in an apartment building by the performers of these services and work, including documentation of the acceptance of such services and work, as well as the facts of the performance of services and work of inadequate quality;

Conducting claims and lawsuits when identifying violations by service and work providers of obligations arising from contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building;

E) interaction with state authorities and local governments on issues related to the management of an apartment building;

G) organization and implementation of payments for services and work on the maintenance and repair of common property in an apartment building, including services and work on managing an apartment building, and utilities, including:

Accrual of mandatory payments and contributions related to the payment of expenses for the maintenance and repair of common property in an apartment building and utilities in accordance with the requirements of the legislation of the Russian Federation;

Preparation of payment documents and sending them to owners and users of premises in an apartment building;

Carrying out settlements by management organizations, partnerships and cooperatives with resource supplying organizations for utility resources supplied under resource supply agreements in order to ensure that the owners and users of premises in an apartment building are provided with the appropriate type of utility service in the prescribed manner;

Conducting claims and lawsuits against persons who have not fulfilled the obligation to pay for residential premises and utilities provided for by the housing legislation of the Russian Federation;

H) ensuring that the owners of premises in an apartment building, the management bodies of the partnership and cooperative control the implementation of the decisions of the meeting, the implementation of lists of services and works, increasing the safety and comfort of living, as well as achieving the goals of the management of the apartment building, including:

Providing owners of premises in an apartment building with reports on the fulfillment of obligations to manage the apartment building with the frequency and to the extent established by the decision of the meeting and the management agreement for the apartment building;

Disclosure of information about the activities of managing an apartment building in accordance with the standard of information disclosure by organizations operating in the field of managing apartment buildings, approved by Decree of the Government of the Russian Federation of September 23, 2010 N 731;

Reception and consideration of applications, proposals and appeals from owners and users of premises in an apartment building;

Ensuring the participation of representatives of the owners of premises in an apartment building in monitoring the quality of services and work, including during their acceptance.

III. Formation and approval of a list of services and works for the maintenance and repair of common property in an apartment building

5. A draft list of services and works is drawn up and presented to the owners of premises in an apartment building for approval, depending on the method of managing the apartment building by the management organization, partnership or cooperative, respectively, and in the case of direct management of the apartment building by the owners of premises in this building - by one of such owners.

7. The list of services and works may include services and works that are not included in the minimum list.

IV. Implementation of emergency dispatch services

9. The management organization, developer - management organization, partnership or cooperative are obliged to organize emergency dispatch service for an apartment building, including by concluding a contract for the provision of services with the organization carrying out emergency dispatch service activities.

When directly managing an apartment building, the number of apartments in which is more than 12, by the owners of the premises in this building, provisions on the implementation of emergency dispatch services are subject to inclusion in contracts concluded with persons performing work on the maintenance and repair of common property in an apartment building, carrying out cold and hot water supply, sewerage, electricity supply, gas supply (including the supply of domestic gas in cylinders), heating (heat supply, including the supply of solid fuel in the presence of stove heating), or an agreement on emergency dispatch service is concluded with the organization providing such activity.

When directly managing an apartment building, the number of apartments in which is no more than 12, emergency dispatch service can be carried out by the owners concluding a contract for the provision of services with an organization carrying out emergency dispatch service activities.

10. The emergency dispatch service carries out daily (current) control over the operation of intra-building engineering systems of apartment buildings, registration and execution of requests from owners and users of premises in apartment buildings to eliminate malfunctions and damage to intra-building engineering systems, and also takes operational measures to ensure the safety of citizens in in the event of emergency situations or the threat of their occurrence.

11. The emergency dispatch service, using the dispatch system, provides:

Control of gas contamination of technical undergrounds and collectors;

Loudspeaker (two-way) communication with elevator passengers, owners and users of premises in apartment buildings, and janitors.

13. The emergency dispatch service provides:

Immediate elimination of blockages in the intra-building engineering drainage system and garbage chutes inside apartment buildings;

Elimination of emergency damage to in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems.

15. The management organization, developer - management organization, partnership or cooperative, in the case of organizing emergency dispatch service by concluding a contract for the provision of services with an organization carrying out the relevant activities, submits to the emergency dispatch service a set of technical documentation for all objects, networks and structures, diagrams of all shut-off and shut-off units of in-house engineering systems, plans for underground communications and other documentation necessary for emergency dispatch service.

16. The management organization, developer - management organization, partnership or cooperative ensures free access for emergency dispatch service employees to premises in an apartment building that are not parts of apartments and are intended to serve more than one residential and (or) non-residential premises in this apartment building, and for other objects intended for maintenance, operation and improvement of an apartment building.

Registration of applications is carried out in the journal of applications of owners and users of premises in apartment buildings or in an automated system for recording such applications (if available).

The application log must be laced, numbered and sealed with the seal of the emergency dispatch service.

V. The procedure for transferring technical documentation for an apartment building and other documents related to the management of this building

18. If the meeting makes a decision to change the method of managing an apartment building, the expiration of the term of the management agreement for the apartment building or early termination of such an agreement, the person authorized by the meeting, the management body of the partnership or cooperative, within 5 working days, sends to the organization that previously managed such a house, as well as executive body of a constituent entity of the Russian Federation authorized to carry out regional state housing supervision, local government body authorized to carry out municipal housing control (hereinafter referred to as the state housing supervision body (municipal housing control body), notice of the decision adopted at the meeting with a copy of this decision attached .

19. The organization that previously managed the apartment building and received the notification provided for in paragraph 18 of these Rules, transfers, in the manner prescribed by paragraph 22 of these Rules, technical documentation for the apartment building, other documents related to the management of the apartment building, as well as the information specified in subparagraph " b" of paragraph 4 of these Rules, an organization chosen by the owners of premises in an apartment building to manage this house, the management body of a partnership or cooperative, or in the case of direct management of an apartment building by the owners of premises in such a building, one of the owners specified in the decision of the meeting on the choice of method of managing the apartment building house, or, if such an owner is not indicated, to any owner of the premises in this house under the transfer and acceptance certificate no later than the period established by Part 10 of Article 162 of the Housing Code of the Russian Federation.

21. If the organization that previously managed the apartment building does not have one or more documents included in the technical documentation for the apartment building, other documents related to the management of the apartment building specified in the Rules for the maintenance of common property in an apartment building, approved by the Decree of the Government of the Russian Federation dated August 13, 2006 N 491, which were transferred to it in the prescribed manner, such an organization is obliged, within 3 months from the date of receipt of the notification provided for in paragraph 18 of these Rules, to take measures to restore such documents and in the manner provided for in paragraph 22 of these Rules, transfer them under a separate act of acceptance and transfer of the organization chosen by the owners of premises in an apartment building to manage this house, the management body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this building, one of the owners specified in the decision of the meeting on the choice of management method this house.

22. The organization that previously managed the apartment building, in any way that allows one to reliably establish that the message comes from the specified organization, as well as confirm its receipt, notifies of the date (no earlier than 7 days from the date of sending the message), time and place of transfer of technical documentation for an apartment building and other documents related to the management of this house, the organization chosen by the owners of premises in an apartment building to manage this house, the governing body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this house of one of the owners specified in the decision of the meeting about choosing a way to manage this house.

The transfer of technical documentation for an apartment building and other documents related to the management of this building is carried out according to an acceptance certificate, which must contain information about the date and place of its preparation and a list of transferred documents.

23. Any disagreements regarding the quantitative and (or) qualitative composition of technical documentation for an apartment building and other documents related to the management of this building to be transferred are reflected in the transfer and acceptance certificate. A copy of the act must be sent to the state housing supervision body (municipal housing control body) within 3 days from the date of its signing by the transferring and receiving parties.

GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION

dated May 15, 2013 No. 416

ABOUT THE PROCEDURE FOR IMPLEMENTATION OF ACTIVITIES
ON THE MANAGEMENT OF MULTIPLE APARTMENT BUILDINGS

In accordance with Part 1 of Article 161 of the Housing Code of the Russian Federation, the Government of the Russian Federation decides:

1. Approve the attached Rules for the implementation of activities for the management of apartment buildings.

2. The Ministry of Regional Development of the Russian Federation must provide explanations on the procedure for applying the Rules approved by this resolution.

Chairman of the Government
Russian Federation
D. Medvedev

Approved
Decree of the Government of the Russian Federation
dated May 15, 2013 No. 416

RULES OF OPERATIONS
ON THE MANAGEMENT OF MULTIPLE APARTMENT BUILDINGS

I. General provisions

1. These Rules establish standards and procedures for carrying out activities for managing an apartment building:

a) by the owners of premises in an apartment building with the direct management of the apartment building by the owners of premises in this building;

c) management organizations that have entered into an agreement for the management of an apartment building, including in the case provided for by Part 14 of Article 161 of the Russian Federation;

d) management organizations that have entered into an agreement for the provision of services and (or) performance of work for the maintenance and repair of common property in an apartment building, the number of apartments in which is more than 12;

2. The activity of managing an apartment building (hereinafter referred to as the management of an apartment building) means the implementation of standards aimed at achieving the goals established by Article 161 of the Housing Code of the Russian Federation, as well as those determined by the decision of the owners of premises in an apartment building.

II. Apartment building management standards

4. Management of an apartment building is ensured by compliance with the following standards:

a) reception, storage and transfer of technical documentation for an apartment building and other documents related to the management of such a house, provided for, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491, in the manner established by these Rules, as well as their updating and restoration (if necessary);

b) collection, updating and storage of information about the owners and tenants of premises in an apartment building, as well as about persons using common property in an apartment building on the basis of contracts (by decision of the general meeting of owners of premises in an apartment building), including maintaining up-to-date lists in electronic form and (or) on paper, taking into account the requirements of the legislation of the Russian Federation on the protection of personal data;

c) preparation of proposals on the maintenance and repair of common property of owners of premises in an apartment building for their consideration by the general meeting of owners of premises in an apartment building, including:
- development taking into account (hereinafter - the list of services and works), and in the case of management of an apartment building by a partnership or cooperative - the formation of an annual plan for the maintenance and repair of common property in the apartment building;
- necessary for the provision of services and performance of work included in the list of services and work, indicating the sources of covering such needs (including taking into account the consideration of price offers on the market for services and work, estimates for the performance of certain types of work);
- preparation of proposals on the issues of carrying out major repairs (reconstruction) of an apartment building, as well as taking actions aimed at reducing the amount of energy resources used in an apartment building and increasing its energy efficiency;
- preparation of proposals for the transfer of common property of the owners of premises in an apartment building for the use of other persons on a reimbursable basis on conditions most favorable to the owners of premises in this building, including using competitive selection mechanisms;
- ensuring that the owners of premises in an apartment building are familiarized with draft prepared documents on the maintenance and repair of the common property of the owners of premises in an apartment building and the use of this property, as well as organizing a preliminary discussion of these projects;

d) organization by the owners of premises in an apartment building, the management bodies of the partnership and cooperative, and in cases provided for by the management agreement of the apartment building, the management organization of consideration by the general meeting of owners of premises in the apartment building, the general meeting of members of the partnership or cooperative (hereinafter referred to as the meeting) of issues related with management of an apartment building, including:
- notification of the owners of premises in an apartment building, members of a partnership or cooperative about the holding of a meeting;
ensuring that the owners of premises in an apartment building, members of a partnership or cooperative are familiar with the information and (or) materials that will be considered at the meeting;
- preparation of document forms required for registration of meeting participants;
- preparation of premises for holding a meeting, registration of meeting participants;
- documenting decisions made by the meeting;
- bringing to the attention of the owners of premises in an apartment building, members of a partnership or cooperative of decisions made at the meeting;

e) organization of the provision of services and performance of work provided for in the list of services and work approved by the decision of the meeting, including:
- determining the method of providing services and performing work;
- preparation of tasks for performers of services and works;
- selection, including on a competitive basis, of performers of services and works for the maintenance and repair of common property in an apartment building on terms that are most beneficial for the owners of premises in the apartment building;
- concluding agreements for the provision of services and (or) performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building;
- concluding agreements with the owners and users of premises in an apartment building containing the conditions for the provision of utility services;
- conclusion of energy supply agreements (purchase and sale, supply of electrical energy (power), heat supply and (or) hot water supply, cold water supply, sanitation, gas supply (including supply of domestic gas in cylinders) with resource supply organizations in order to ensure the provision to owners and users of premises in an apartment building receive public services of the appropriate type, as well as contracts for maintenance and repair of in-house engineering systems (in cases provided for by the legislation of the Russian Federation);
- concluding other agreements aimed at achieving the goals of managing an apartment building, ensuring the safety and comfort of living in this building;
- monitoring the provision of services and the performance of work on the maintenance and repair of common property in an apartment building by the performers of these services and work, including documentation of the acceptance of such services and work, as well as facts of performance of services and work of inadequate quality;
- conducting claims and lawsuits when identifying violations by service and work providers of obligations arising from contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building;

f) interaction with state authorities and local governments on issues related to the management of an apartment building;

g) organization and implementation of payments for services and work on the maintenance and repair of common property in an apartment building, including services and work on managing an apartment building, and utilities, including:
- accrual of mandatory payments and contributions related to the payment of expenses for the maintenance and repair of common property in an apartment building and utilities in accordance with the requirements of the legislation of the Russian Federation;
- preparation of payment documents and sending them to owners and users of premises in an apartment building;
- implementation by management organizations, partnerships and cooperatives of settlements with resource supplying organizations for utility resources supplied under resource supply agreements in order to ensure the provision of utility services of the appropriate type to the owners and users of premises in an apartment building in the prescribed manner;
- conducting claims and lawsuits against persons who have not fulfilled the obligation to pay for residential premises and utilities provided for by the housing legislation of the Russian Federation;

h) ensuring that the owners of premises in an apartment building, the governing bodies of the partnership and cooperative control the implementation of the decisions of the meeting, the implementation of lists of services and works, increasing the safety and comfort of living, as well as achieving the goals of the management of the apartment building, including:
- provision to owners of premises in an apartment building at a frequency and in the amount established by the decision of the meeting and the management agreement for the apartment building;
- disclosure of information about the activities of managing an apartment building in accordance with approved Decree of the Government of the Russian Federation of September 23, 2010 N 731;
- acceptance and consideration of applications, proposals and appeals from owners and users of premises in an apartment building;
- ensuring the participation of representatives of the owners of premises in an apartment building in monitoring the quality of services and work, including during their acceptance.

III. Formation and approval of the list of services and works
for the maintenance and repair of common property in an apartment building

7. The list of services and works may include services and works that are not included in the minimum list.

IV. Implementation of emergency dispatch services

9. The management organization, developer - management organization, partnership or cooperative are obliged to organize emergency dispatch service for an apartment building, including by concluding a contract for the provision of services with the organization carrying out emergency dispatch service activities.

11. The emergency dispatch service, using the dispatch system, provides:
- control of gas contamination of technical underground areas and collectors;
- loudspeaker (two-way) communication with elevator passengers, owners and users of premises in apartment buildings, and janitors.

13. The emergency dispatch service provides:
- immediate elimination of blockages in the intra-building engineering drainage system and garbage chutes inside apartment buildings;
- elimination of emergency damage to in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems.

14. When signals are received about or damage to the in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems, information and telecommunication networks, gas supply systems and in-house gas equipment that are part of the common property of the owners of premises in an apartment building, the emergency control room the service reports this to the emergency services of the relevant resource-supplying organizations and eliminates such accidents and damages independently or with the involvement of these services, and in cases where the legislation of the Russian Federation provides for special requirements for the implementation of emergency dispatch service activities by resource-supplying organizations, the emergency dispatch service reports about this to the emergency services of the relevant resource supply organizations and monitors their elimination of such accidents and damage.

The application log must be laced, numbered and sealed with the seal of the emergency dispatch service.

V. The procedure for transferring technical documentation for an apartment building
and other documents related to the management of this house

18. If the meeting makes a decision to change the method of managing an apartment building, the expiration of the term of the management agreement for the apartment building or early termination of such an agreement, the person authorized by the meeting, the management body of the partnership or cooperative, within 5 working days, sends to the organization that previously managed such a house, as well as executive body of a constituent entity of the Russian Federation authorized to carry out regional state housing supervision, local government body authorized to carry out municipal housing control (hereinafter referred to as the state housing supervision body (municipal housing control body), notice of the decision adopted at the meeting with a copy of this decision attached .

22. The organization that previously managed the apartment building, in any way that allows one to reliably establish that the message comes from the specified organization, as well as confirm its receipt, notifies of the date (no earlier than 7 days from the date of sending the message), time and place of transfer of technical documentation for an apartment building and other documents related to the management of this house, the organization chosen by the owners of premises in an apartment building to manage this house, the governing body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this house of one of the owners specified in the decision of the meeting about choosing a way to manage this house.

"On the procedure for carrying out activities for the management of apartment buildings"

Revision dated 09/13/2018 — Valid from 03/01/2019

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GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION
dated May 15, 2013 N 416

ABOUT THE PROCEDURE FOR IMPLEMENTING ACTIVITIES FOR MANAGEMENT OF MULTIPLE APARTMENT BUILDINGS

dated 26.03.2014 N 230, dated 25.12.2015 N 1434, dated 13.09.2018 N 1090)

1. Approve the attached Rules for the implementation of activities for the management of apartment buildings.

2. The Ministry of Construction and Housing and Communal Services of the Russian Federation must provide explanations on the procedure for applying the Rules approved by this resolution. dated March 26, 2014 N 230)

Chairman of the Government
Russian Federation
D. MEDVEDEV

APPROVED
Government resolution
Russian Federation
dated May 15, 2013 N 416

RULES FOR THE MANAGEMENT OF MULTIPLE APARTMENT BUILDINGS

(as amended by Resolutions of the Government of the Russian Federation dated December 25, 2015 N 1434, dated March 27, 2018 N 331 (as amended on September 13, 2018), dated September 13, 2018 N 1090)

I. General provisions

1. These Rules establish standards and procedures for carrying out activities for managing an apartment building:

a) by the owners of premises in an apartment building with the direct management of the apartment building by the owners of premises in this building;

c) management organizations that have entered into an agreement for the management of an apartment building, including in the case provided for by Part 14 of Article 161 of the Housing Code of the Russian Federation;

d) the subclause is no longer in force. (as amended by Decree of the Government of the Russian Federation dated December 25, 2015 N 1434)

2. The activity of managing an apartment building (hereinafter referred to as the management of an apartment building) means the implementation of standards aimed at achieving the goals established by Article 161 of the Housing Code of the Russian Federation, as well as those determined by the decision of the owners of premises in an apartment building.

II. Apartment building management standards

4. Management of an apartment building is ensured by compliance with the following standards:

b) maintaining a register of owners of premises in an apartment building in accordance with Part 3.1 of Article 45 of the Housing Code of the Russian Federation, collecting, updating and storing information about the tenants of premises in an apartment building, as well as about persons using the common property of the owners of premises in an apartment building on the basis of contracts (by decision of the general meeting of owners of premises in an apartment building), including maintaining current lists in electronic form, taking into account the requirements of the legislation of the Russian Federation on the protection of personal data; (as amended by Decree of the Government of the Russian Federation dated September 13, 2018 N 1090)

calculation and justification of the financial needs necessary to provide services and perform work included in the list of services and work, indicating the sources of covering such needs (including taking into account the consideration of price offers on the market for services and work, estimates for the performance of certain types of work);

notification, including using the state information system for housing and communal services, owners of premises in an apartment building, members of a partnership or cooperative about the holding of a meeting; (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

ensuring that the owners of premises in an apartment building, members of a partnership or cooperative are familiar with the information and (or) materials that will be considered at the meeting;

preparation of document forms required for registration of meeting participants;

preparation of premises for holding a meeting, registration of meeting participants;

documenting decisions made by the meeting;

bringing to the attention of the owners of premises in an apartment building, members of a partnership or cooperative of decisions made at the meeting;

e) organization of the provision of services and performance of work provided for in the list of services and work approved by the decision of the meeting, including:

determining the method of providing services and performing work;

preparation of tasks for performers of services and works;

selection, including on a competitive basis, of providers of services and works for the maintenance and repair of common property in an apartment building on terms that are most beneficial for the owners of premises in the apartment building;

concluding agreements for the provision of services and (or) performance of work for the maintenance and repair of common property of premises owners in an apartment building;

concluding agreements with the owners and users of premises in an apartment building containing the conditions for the provision of utility services;

conclusion of energy supply contracts (purchase and sale, supply of electrical energy (power), heat supply and (or) hot water supply, cold water supply, sanitation, gas supply (including supply of domestic gas in cylinders) with resource supply organizations in order to ensure the provision of premises in an apartment building for communal services of the appropriate type and the acquisition of utility resources consumed during the use and maintenance of common property in an apartment building, as well as contracts for maintenance and repair of in-house engineering systems (in cases provided for by the legislation of the Russian Federation); (as amended by Decree of the Government of the Russian Federation dated September 13, 2018 N 1090)

concluding other agreements aimed at achieving the goals of managing an apartment building, ensuring the safety and comfort of living in this building;

exercising control over the provision of services and performance of work on the maintenance and repair of common property in an apartment building by the performers of these services and works, including documentary

registration of acceptance of such services and works, as well as facts of performance of services and works of inadequate quality;

f) interaction with state authorities and local governments on issues related to the management of an apartment building;

registration of payment documents and sending them to owners and users of premises in an apartment building;

conducting claims and lawsuits against persons who have not fulfilled the obligation to pay for housing and utilities provided for by the housing legislation of the Russian Federation;

providing owners of premises in an apartment building with reports on the fulfillment of obligations to manage the apartment building

house with the frequency and to the extent established by the decision of the meeting and the management agreement for the apartment building;

receiving and considering applications, proposals and appeals from owners and users of premises in an apartment building;

ensuring the participation of representatives of the owners of premises in an apartment building in monitoring the quality of services and work, including during their acceptance.

III. Formation and approval of a list of services and works for the maintenance and repair of common property in an apartment building

5. A draft list of services and works is drawn up and presented to the owners of premises in an apartment building for approval, depending on the method of managing the apartment building by a management organization, partnership or cooperative, respectively, and in the case of direct management of an apartment building by the owners of premises in this building - by one of such owners ( hereinafter referred to as emergency dispatch service).

7. The list of services and works may include services and works that are not included in the minimum list.

IV. Implementation of emergency dispatch services

9. The management organization, partnership or cooperative is obliged to organize the activities of the emergency dispatch service in an apartment building, including by concluding a contract for the provision of services with the organization carrying out emergency dispatch service activities. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

When an apartment building is directly managed by the owners of premises in this building, provisions on the implementation of the activities of the emergency dispatch service are subject to inclusion in contracts concluded with persons performing work on the maintenance and repair of common property in an apartment building, providing cold and hot water supply, sewerage, electricity supply, gas supply (including the supply of domestic gas in cylinders), heating (heat supply, including the supply of solid fuel in the presence of stove heating), or an agreement on emergency dispatch service is concluded with an organization carrying out such activities. (as amended by Resolutions of the Government of the Russian Federation dated December 25, 2015 N 1434, dated March 27, 2018 N 331 (as amended on September 13, 2018))

Paragraph 3. - Lost force. (as amended by Decree of the Government of the Russian Federation dated December 25, 2015 N 1434)

10. The emergency dispatch service carries out daily (current) control over the operation of in-house engineering systems of apartment buildings, quality control of utility resources at the interface between elements of in-house engineering systems and centralized networks of engineering support, round-the-clock registration and monitoring of implementation within the time limits established by paragraph 13 of these Rules, applications from owners and users of premises in apartment buildings on issues related to the provision of utilities, the maintenance of common property in an apartment building, the provision of services and the performance of work on the maintenance and repair of common property in an apartment building, as well as the elimination of faults and damage to internal engineering systems and the fulfillment of other obligations of the management organization provided for in the management agreement for an apartment building, other obligations of a partnership or cooperative for the management of an apartment building, and takes prompt measures to ensure the safety of citizens in the event of emergency situations or the threat of their occurrence. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

11. The emergency dispatch service, using the dispatch system, provides:

control of gas contamination of technical underground areas and collectors;

loudspeaker (two-way) communication with elevator passengers. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

12. The emergency dispatch service operates around the clock. Information obtained as a result of continuous monitoring of the operation of engineering equipment is reflected by the emergency dispatch service in the appropriate logs, which are also maintained in the form of electronic documents. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

13. The emergency dispatch service provides: (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

answering a telephone call from the owner or user of a premises in an apartment building to the emergency dispatch service within no more than 5 minutes, and if a response is not provided within the specified period, interacting with the owner or user of the premises in an apartment building who called the emergency dispatch service via telephone communication within 10 minutes after receiving his telephone call to the emergency dispatch service or providing the technological opportunity to leave a voice message and (or) electronic message, which must be considered by the emergency dispatch service within 10 minutes after receipt; (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

localization of emergency damage to in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems no more than half an hour from the moment of registration of the application; (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

elimination of blockages in the in-house sewerage system within two hours from the moment of registration of the application; (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

elimination of blockages in garbage chutes inside apartment buildings within 2 hours from the moment of registration of the application, but no earlier than 8 hours and no later than 23 hours when applications are accepted around the clock; (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

elimination of emergency damage to in-house engineering systems of cold and hot water supply, sewerage and in-house heating and power supply systems within no more than 3 days from the date of emergency damage. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

In this case, the owner or user of the premises in an apartment building must be informed within half an hour from the moment of registration of the application about the planned deadlines for the execution of the application. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

In the event of emergency damage to the in-house engineering systems of cold and hot water supply, drainage and in-house heating systems, the emergency dispatch service also informs the local government body of the municipality on whose territory the apartment building is located about the nature of the emergency damage and the planned time frame for its elimination. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

Fulfillment of requests for the elimination of minor faults and damages is carried out around the clock in accordance with the deadline and list of necessary works and services agreed with the owner or user of the premises in the apartment building who sent the application. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

14. When receiving signals about an accident or damage to the internal engineering systems of cold and hot water supply, sewerage and internal heating and electrical supply systems, information and telecommunication networks, gas supply systems and internal gas equipment that are part of the common property of the owners of premises in an apartment building, emergency The dispatch service reports this to the emergency services of the relevant resource-supplying organizations and eliminates such accidents and damages independently or with the involvement of these services, and in cases where the legislation of the Russian Federation provides for special requirements for the implementation of emergency dispatch service activities by resource-supplying organizations, the emergency dispatch service reports this to the emergency services of the relevant resource supply organizations and monitors their elimination of such accidents and damage.

Registration of applications is carried out in the register of applications of owners and users of premises in apartment buildings or in an automated system for recording such applications (if available) and using a telephone conversation recording in accordance with the legislation of the Russian Federation. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

The application log must be laced, numbered and sealed with the seal of the emergency dispatch service.

17.1. Upon receipt of an application, the emergency dispatch service finds out the reasons, the nature of the request and makes prompt decisions on interaction with other emergency repair services. Information about the decision made is recorded in the application logbook or the state information system of housing and communal services in the case of maintaining an application logbook in this system. The emergency dispatch service organizes the execution of the received application within the time limits established by paragraph 13 of these Rules. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

17.2. When registering an application, the emergency dispatch service informs the owner or user of the premises in an apartment building who submitted the application, its registration number and information about the regulatory deadlines and measures for executing the application. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

17.3. When carrying out emergency dispatch services, the safety of life and health of people and animals, the environment, and the safety of the property of the owners of premises in an apartment building must be ensured. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

Emergency dispatch service employees who travel to execute requests must be provided with the necessary means, including equipment and materials, to execute the request. If the execution of an application requires access by an emergency dispatch service employee to a premises in an apartment building, the emergency dispatch service informs the owner or user of such premises about the planned date and time of the start of execution of the application, the reasons for the need to provide access to the premises, as well as the last name, first name , patronymic (if any) of the emergency dispatch service employee(s) who will carry out the execution of the application. An employee of the emergency dispatch service must have with him a service ID, an identification mark (badge, patch on clothing, etc.) indicating the name of the organization, surname, first name, patronymic (if any) and professional specialization, as well as disposable shoe covers. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

17.4. The emergency dispatch service carries out operational control of the timing and quality of execution of received applications using photo recording tools, prompt and periodic surveys of owners and users of premises in an apartment building regarding the quality of execution of received applications. The control results are entered into the application logbook or the state information system of housing and communal services in the case of maintaining an application logbook in this system. (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

V. The procedure for transferring technical documentation for an apartment building and other documents, technical means and equipment related to the management of such an apartment building (as amended by Decree of the Government of the Russian Federation dated September 13, 2018 N 1090)

19. The organization that previously managed the apartment building and received the notification provided for in paragraph 18 of these Rules, transfers, in the manner prescribed by paragraph 22 of these Rules, technical documentation for the apartment building, and other documents, technical means and equipment related to the management of such an apartment building, as well as information specified in subparagraph "b" of paragraph 4 of these Rules, the organization chosen by the owners of premises in an apartment building to manage this house, the governing body of a partnership or cooperative, or in the case of direct management of an apartment building by the owners of premises in such a building, one of the owners specified in the decision meeting on choosing a method of managing an apartment building, or, if such an owner is not indicated, to any owner of the premises in this building under the transfer and acceptance certificate no later than the period established by Part 10 of Article 162 of the Housing Code of the Russian Federation. (as amended by Decree of the Government of the Russian Federation dated September 13, 2018 N 1090)

The transfer of technical documentation for an apartment building and other documents and technical equipment related to the management of this building is carried out according to an acceptance certificate, which must contain information about the date and place of its preparation and a list of transferred documents. (as amended by Decree of the Government of the Russian Federation dated September 13, 2018 N 1090)

24. If information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, as well as if the license to carry out business activities for managing apartment buildings (hereinafter referred to as the license) is terminated or cancelled, the date of termination of the management agreement is determined by the day preceding the day of the start of management of an apartment building by a management organization selected by a general meeting of owners of premises in an apartment building or based on the results of an open competition provided for by Part 5 of Article 200 of the Housing Code of the Russian Federation, or in the case provided for by Part 6 of Article 200 of the Housing Code of the Russian Federation, chosen without an open competition. If the method of managing an apartment building has been changed, the date of termination of the management contract is determined by the day preceding the day the implementation of the new management method begins.

25. The management organization, in the event of exclusion of information about an apartment building from the register of licenses of a constituent entity of the Russian Federation, as well as in the event that the license is terminated or the license is cancelled, transfers to the person who has assumed the obligations to manage the apartment building, under a separate acceptance and transfer certificate, the technical documentation for an apartment building and other documents, technical means and equipment related to the management of such a house, as well as documents and information specified in subparagraphs “e” and “e.1” of paragraph 18 of the Rules, mandatory when concluded by a management organization or a homeowners’ association or housing cooperative or other specialized consumer cooperative contracts with resource supply organizations, approved by Decree of the Government of the Russian Federation of February 14, 2012 N 124, paragraph 56.1 and subparagraph “b” of paragraph 57 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354. (as amended by Decree of the Government of the Russian Federation dated September 13, 2018 N 1090)

The documents to be transferred must contain information that was current on the day of transfer.

VII. Organization of interaction between the management organization and the owners and users of premises in an apartment building when managing the apartment building (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

27. The management organization is obliged to ensure interaction with the owners and users of premises in an apartment building, including by providing these persons with the opportunity to personally contact the operating office of the management organization or to a multifunctional center for the provision of state and municipal services if the management organization concludes an agreement with the specified center, providing for the possibility of ensuring such interaction (hereinafter referred to as the representation of the management organization). The representative office of the management organization must be located within the municipality, including within an intra-city district in a city district with intra-city division or intra-city territory of a federal city, on the territory of which there are apartment buildings managed by such a management organization, within walking distance from these apartment buildings houses. Moreover, for the purposes of these Rules, walking distance means a distance of no more than 3 kilometers covered on foot.

The result of the appointment is recorded in the personal appointment log.

VIII. The procedure for disclosing information by a management organization, partnership or cooperative (as amended by Decree of the Government of the Russian Federation dated March 27, 2018 N 331 (as amended on September 13, 2018))

31. If the management of an apartment building is carried out by a management organization, it is obliged to disclose the following information by posting on an ongoing basis:

a) on signs located at the entrance to the representative office of the management organization:

name (company name) of the management organization;

address of the location of the management organization;

contact numbers of the management organization, email address;

operating mode of the management organization.

In case of change, the specified information is subject to disclosure within 3 working days from the date of change;

b) on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located:

c) on information stands (stands) in the representative office of the management organization:

contact numbers of the management organization, representative office of the management organization, emergency dispatch service and emergency services of resource supply organizations;

step-by-step instructions on the procedure for installing an individual metering device;

information about the state housing supervision body (functions, name, address, contact phone number, last name, first name and patronymic (if any) of the head);

information on standards for the consumption of utility services and standards for the consumption of utility resources for the purpose of maintaining common property in an apartment building, as well as in the event of a decision to establish a social norm for the consumption of electrical energy (power) in a constituent entity of the Russian Federation - information about the value of the established social norm for the consumption of electrical energy (capacity) for groups of households and types of residential premises;

information leaflet on the rules for the safe use of gas at home, information on the consumer’s obligation to enter into an agreement on the maintenance and repair of indoor gas equipment;