Independent quality assessment. Independent assessment of the quality of the organization's work

Name of institution: State state-financed organization of the city of Moscow Territorial center of social services "Novo-Peredelkino"

Address: Moscow city, Borovskoe highway, building 32

Director: Kryakvina Tatyana Aleksandrovna

Estimation methods and sample size:

1. Field and analytical study of Territorial Social Service Centers in Moscow (Table 1). Date of field research: 09/10/2015 Time of field research: 12:40-14:00
2. Interviewing and questioning of CSPs: 23
3. Telephone interviewing and questioning of CSPs: 67
4. Telephone interviewing and questioning of the organization via the official telephone number posted on the official website as a service provider.

Table 1. The result of assessing the work of a social service institution

Independent assessment the quality of work of institutions providing social services is carried out in order to implement subparagraph “k” of paragraph 1 of Decree of the President of the Russian Federation of May 7, 2012 No. 597 “On measures for the implementation of state social policy”.

In order to ensure the active participation of public and other non-profit organizations in the formation of an independent assessment of the quality of work of institutions providing social services, and the implementation social policy of the city of Moscow, in accordance with the Law of the city of Moscow dated July 12, 2006 No. 38 “On the interaction of public authorities of the city of Moscow with non-governmental non-profit organizations” under the Department social protection population of the city of Moscow, a Public Council was created (Regulations on the Public Council, Composition of the Public Council).

At a meeting of the Public Council under the Department of Social Protection of the Population of Moscow on March 12, 2015, the following were approved:

– List of organizations for which it is planned to conduct an independent quality assessment by type of organization (Appendix 1 to Protocol No. 1 of March 12, 2015);

– Indicators characterizing the general criteria for independent assessment of the quality of social service organizations providing social services in the field of social services in the city of Moscow (Appendix 2 to Protocol No. 1 of March 12, 2015);

– The procedure for conducting an independent assessment of the quality of work of social service organizations providing social services in the field of social services in the city of Moscow (Appendix 3 to Protocol No. 1 of March 12, 2015);

– Questionnaire to analyze satisfaction with the quality of social services provided in social service organizations (recommended by the Ministry of Labor of Russia) (Appendix 4 to Protocol No. 1 of March 12, 2015);

– Schedule for conducting an independent assessment of the quality of services provided by organizations included in the list , according to Appendix 1 (Appendix 5 to Protocol No. 1 of March 12, 2015).

When assessing the quality of work of institutions, the opinions of citizens receiving (received) social services are taken into account.

1. Independent assessment of the quality of implementation conditions educational activities organizations carrying out educational activities (hereinafter referred to as organizations) is carried out in order to provide participants in relations in the field of education with information about the level of organization of work on the implementation of educational programs based on publicly available information.

(see text in the previous edition)

2. In order to create conditions for conducting an independent assessment of the quality of the conditions for carrying out educational activities by organizations:

1) Public Chamber Russian Federation according to requests federal body executive power, which carries out the functions of developing and implementing state policy and legal regulation in the field general education, the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field higher education, no later than one month from the date of receipt of these requests, forms from among representatives of all-Russian public organizations created in order to protect the rights and legitimate interests of students and (or) parents (legal representatives) of minor students, all-Russian public associations disabled people public council for conducting an independent assessment of the quality of the conditions for implementation by federal state educational organizations, as well as other organizations carrying out educational activities at the expense of budgetary allocations of the federal budget, educational activities in the main general educational programs, main programs vocational training, additional general education programs, secondary educational programs vocational education and corresponding additional professional programs, a public council for conducting an independent assessment of the quality of the conditions for the implementation by federal state educational organizations, as well as other organizations carrying out educational activities at the expense of budgetary allocations from the federal budget, educational activities in educational programs of higher education and relevant additional professional programs and approves the composition of these councils. The Civic Chamber of the Russian Federation informs the federal executive body that carries out the functions of developing and implementing state policy and legal regulation in the field of general education, and the federal executive body that carries out the functions of developing and implementing state policy and legal regulation in the field of higher education. education, on the composition of public councils created under these bodies to conduct an independent assessment of the quality of the conditions for the implementation of educational activities by organizations;

(see text in the previous edition)

2) public chambers of the constituent entities of the Russian Federation at the request of the executive authorities of the constituent entities of the Russian Federation, carrying out public administration in the field of education, no later than one month from the date of receipt of the specified appeal, public councils for conducting independent assessment of the quality of conditions for carrying out educational activities by state educational organizations of the constituent entities of the Russian Federation, as well as municipal educational organizations, with the exception of municipal ones educational organizations, in respect of which an independent assessment is carried out by public councils created under the bodies local government, and other organizations located on the territories of the constituent entities of the Russian Federation and carrying out educational activities at the expense of budgetary allocations from the budgets of the constituent entities of the Russian Federation, and approve their composition. The public chambers of the constituent entities of the Russian Federation inform the government bodies of the constituent entities of the Russian Federation that carry out public administration in the field of education about the composition of the public councils created under these bodies to conduct an independent assessment of the quality of the conditions for the implementation of educational activities by organizations;

3) public chambers (councils) municipalities at the request of local government bodies of municipal districts and city districts has the right to form from among representatives of public organizations created to protect the rights and legitimate interests of students and (or) parents (legal representatives) of minor students, public associations of disabled people public councils to conduct an independent assessment of the quality of conditions implementation of educational activities carried out by municipal educational organizations, and approve their composition. Public chambers (councils) of municipalities inform local government bodies of municipal districts and city districts about the composition of public councils created under these bodies to conduct an independent assessment of the quality of the conditions for the implementation of educational activities by organizations.

(see text in the previous edition)

2.1. The composition of the public council for conducting an independent assessment of the quality of the conditions for the implementation of educational activities by organizations (hereinafter referred to as the public council for independent assessment of quality) is approved for a period of three years. When forming a public council for independent quality assessment for a new term, at least a third of its composition is changed. The public council for independent quality assessment cannot include representatives of state authorities and local governments, representatives of public associations operating in the field of education, managers (their deputies) and employees of organizations operating in this area. At the same time, the public council for independent quality assessment can involve in its work representatives of public associations operating in the field of education, the public chamber to discuss and formulate the results of such assessment. The number of members of the public council for independent quality assessment cannot be less than five people. Members of the public council for independent quality assessment carry out their activities on a voluntary basis. Information on the activities of the relevant public council for independent quality assessment is subject to posting on the Internet on the official website of the corresponding federal executive body that carries out the functions of developing and implementing state policy and legal regulation in the field of general education, the federal executive body that carries out functions for the development and implementation of state policy and legal regulation in the field of higher education, the executive body of the constituent entity of the Russian Federation exercising public administration in the field of education, the local government body of a municipal district or urban district. The regulations on the public council for independent quality assessment are approved by the state authority or local government body under which the said public council was created.

(see text in the previous edition)

3. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations is not carried out in relation to educational organizations created in the penal system, as well as in relation to federal government organizations carrying out educational activities specified in Part 1 of Article 81 of this Federal Law.

(see text in the previous edition)

4. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations is carried out according to such general criteria as openness and accessibility of information about organizations carrying out educational activities; comfort of the conditions in which educational activities are carried out; friendliness and politeness of employees; satisfaction with the conditions for conducting educational activities of organizations, as well as accessibility of services for people with disabilities.

(see text in the previous edition)

5. Indicators characterizing the general criteria for assessing the quality of the conditions for carrying out educational activities by organizations carrying out educational activities in basic general education programs, educational programs of secondary vocational education, additional general education programs, basic vocational training programs, are established by the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of general education, with preliminary discussion in the public council for independent quality assessment. Indicators characterizing the general criteria for assessing the quality of the conditions for carrying out educational activities by organizations carrying out educational activities in educational programs of higher education are established by the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of higher education, with preliminary discussion in public council for independent quality assessment. Indicators characterizing the general criteria for assessing the quality of the conditions for carrying out educational activities by organizations carrying out educational activities in additional professional programs are established by the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of higher education, in agreement with the federal body executive power, which carries out the functions of developing and implementing state policy and legal regulation in the field of general education, with preliminary discussion in the public council for independent quality assessment.

(see text in the previous edition)

6. An independent assessment of the quality of the conditions for carrying out educational activities by organizations is carried out by public councils for independent quality assessment no more than once a year and no less than once every three years in relation to the same organization.

(see text in the previous edition)

7. Public councils for independent quality assessment:

(see text in the previous edition)

1) determine the lists of organizations carrying out educational activities in respect of which an independent assessment is carried out as provided for in this article;

2) take part in the consideration of draft documentation on the procurement of works, services, as well as draft state and municipal contracts concluded by the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of general education, the federal executive body carrying out the functions of developing and implementing state policy and legal regulation in the field of higher education, executive authorities of the constituent entities of the Russian Federation exercising public administration in the field of education, local government bodies with an organization that collects and summarizes information on the quality of conditions for the implementation of educational activities of organizations (hereinafter referred to as the operator);

(see text in the previous edition)

(see text in the previous edition)

4) conduct an independent assessment of the quality of the conditions for carrying out educational activities by organizations, taking into account the information provided by the operator;

(see text in the previous edition)

5) represent, respectively, to the federal executive body that carries out the functions of developing and implementing state policy and legal regulation in the field of general education, the federal executive body performing the functions of developing and implementing state policy and legal regulation in the field of higher education , executive authorities of the constituent entities of the Russian Federation exercising public administration in the field of education, local government bodies, the results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations, as well as proposals for improving their activities.

(see text in the previous edition)

8. The conclusion of state and municipal contracts for the performance of work, the provision of services for the collection and synthesis of information on the quality of the conditions for the implementation of educational activities by organizations is carried out in accordance with the legislation of the Russian Federation on the contract system in the field of procurement of goods, works, services to meet state and municipal needs. Federal executive body exercising functions for the development and implementation of state policy and legal regulation in the field of general education, federal executive body exercising functions for developing and implementing state policy and legal regulation in the field of higher education, executive authorities of constituent entities of the Russian Federation, exercising public administration in the field of education, local government bodies, based on the results of concluding state and municipal contracts, formalize a decision on determining the operator responsible for collecting and summarizing information on the quality of the conditions for the implementation of educational activities by organizations, and also, if necessary, provide the operator with publicly available information about the activities data of organizations, formed in accordance with state and departmental statistical reporting(if it is not posted on the official website of the organization).

(see text in the previous edition)

(see text in the previous edition)

10. Information on the results of an independent assessment of the quality of the conditions for carrying out educational activities by organizations is posted accordingly:

11. The composition of information on the results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations, including uniform requirements for such information, and the procedure for its placement on the official website for posting information about government and municipal institutions on the Internet are determined by the federal executive body authorized by the Government of the Russian Federation.

(see text in the previous edition)

12. The federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of general education, the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of higher education, executive bodies The authorities of the constituent entities of the Russian Federation, exercising public administration in the field of education, and local government bodies provide on their official websites on the Internet the technical ability for citizens to express opinions on the quality of the conditions for the implementation of educational activities by organizations.

15. The results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations are taken into account when assessing the effectiveness of the activities of the head of the federal executive body, performing the functions of developing and implementing state policy and legal regulation in the field of general education, the federal executive body, performing the functions of developing and implementation of state policy and legal regulation in the field of higher education, senior officials (heads of the highest executive bodies of state power) of the constituent entities of the Russian Federation and heads of executive authorities of the constituent entities of the Russian Federation, heads of local governments of municipal districts and city districts.

(see text in the previous edition)

TAKE PART IN THE INDEPENDENT ASSESSMENT OF THE QUALITY OF SERVICES IN City Clinical Hospital No. 29 named after. N.E. Bauman!

Independent assessment of the quality of service provision by medical organizations is a form public control activities medical organizations and provides for the assessment of the conditions for the provision of services by medical organizations according to the following general criteria:
. openness and accessibility of information about the organization;
. comfortable conditions for the provision of medical services and accessibility of their receipt;
. waiting time for medical services;
. friendliness, politeness, competence of employees of a medical organization;
. satisfaction with medical services provided.

What is the purpose of conducting an independent assessment of the quality of service provision by medical organizations?
Providing citizens with information about the activities of medical organizations.
. Improving the awareness of consumers of medical services about the activities of medical organizations.
. Assessment of individual performance indicators of medical organizations and timely adoption of measures aimed at increasing efficiency or optimizing their activities.
. Timely identification of negative factors affecting the quality of the provision of services medical care, and their elimination.
. Improving the quality of the organization of medical care.
. Development of dialogue and cooperation between medical organizations and various structures of civil society.

What problems is the independent assessment of the quality of service provision by medical organizations intended to solve?
. Increasing public awareness on issues of organizing medical care.
. Obtaining information from citizens who are recipients of medical services about the practice of providing these services by medical organizations.
. Establishing compliance of the presentation of information about the work of a medical organization on its official website on the Internet with indicators of completeness, relevance, and convenience for visitors (patients) of medical organizations and other interested citizens.
. Development of proposals to improve the quality of work of medical organizations.
. Improving the quality of work of medical organizations.

What is being assessed?
. Compliance of the information content and technological properties of official websites of medical organizations on the Internet, assessment of the information content and accessibility for perception of information and reference materials posted in a medical organization with the requirements of the legislation of the Russian Federation.
. Availability of the necessary infrastructure and conditions characterizing the external and internal improvement and comfort of visitors’ stay, to the extent that satisfies public expectations, interests and needs of patients (visitors) of medical organizations, including persons with disabilities.
. Compliance with the quality of the organization of the process of receiving patients (visitors), including the procedure for making an appointment with a doctor.
. Assessment of the overall satisfaction of patients (visitors) with the result of the provision of medical services by a medical organization.

Who can participate in an independent assessment of the quality of services provided by medical organizations?
. Medical organizations. Public (trustee, supervisory) councils of medical organizations.
. Public Council of the Moscow City Health Department.
. Moscow City Health Department.
. Socially oriented non-profit organizations in the healthcare sector of the city of Moscow, patient, professional medical community.
. Citizens are consumers of medical services.

DEAR PATIENTS!
WE ASK YOU TO PARTICIPATE IN THE INDEPENDENT ASSESSMENT OF THE QUALITY OF SERVICES IN City Clinical Hospital No. 29 named after. N.E. Bauman
. Fill out the form for an independent survey of citizens' opinions on the website
. Fill out a questionnaire to assess the quality of service provision on paper - contact the post nurse departments or to the administration of City Clinical Hospital No. 29 named after. N.E. Bauman.
YOUR FEEDBACK IS VERY IMPORTANT TO US!

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