Mgts how to return to cable phone. Optical fiber from MGTS: reviews and is replacement required? Is it necessary to switch to GPON?
Over the past few years, MGTS has been modernizing its cable networks, making the transition to fiber optic lines and highways. Consequently, rejecting the time-tested copper wires. However, judging by user reviews, the Moscow provider, promoting modern technology, openly imposes the replacement of ADSL, which is outdated by today's standards, with GPON. Therefore, next we will consider the question of what is optical fiber from MGTS and is it possible to refuse the transition to a new communication standard?
What is GPON from MGTS?
GPON is a data transmission technology that operates using a fiber optic cable and a special receiving device (ONT modem). Due to the fact that here the transfer of information occurs through light pulses, providers can increase the Internet speed for individuals up to 1 Gb/s, which was previously almost impossible to achieve.
Using GPON, MGTS offers its customers to connect telecommunications services on a Triple-Play basis. Those. Using one dedicated communication line, the operator can provide the subscriber with three services at once: IP telephony, digital television and home internet.
In addition to the obvious advantage of high-speed network access, fiber optics has a whole list of disadvantages. For example, an incredibly fragile cable, as well as complete dependence on electricity, because the ONT modem works from an ordinary household outlet. Therefore, if your lights are turned off, then along with the Internet and digital TV landline phone will also not work.
Fiber installation
After applying for GPON connection and agree with the provider at a time convenient for you, an installer will come to you and install the fiber optic and related equipment. This happens in accordance with a standard project. According to the standard plan, the specialist is required to fix the ONT station above the entrance door inside the living space. But under the conditions of a mutual decision of the parties - the customer and the contractor, the modem can be moved to another location.
At the same time, an MGTS employee will make several holes in your wall to lay a wire, connect a 220V socket, and also fix holders for the router. Upon completion installation work The wizard will check the functionality of the connection: the quality of communication along with the speed of transmitted data. Having analyzed the reviews of subscribers, we can state the fact that on average it takes from 1 to 2.5 hours to carry out the above manipulations.
Cable replacement
Immediately after installing the fiber optic, the installer will definitely disconnect the copper cable that ensured the functionality of the phone and ADSL router. If you have funds left in your personal account intended to pay for telecommunications services using the old technology, then they will automatically be used to pay off future debts, but in accordance with the new tariffs. In any case, this issue must be discussed privately with the Contact Center operator or an employee of the MGTS Customer Service Center.
Is it necessary to switch to GPON?
Since the second half of 2013, countless complaints about MGTS began to appear on the Internet, in which it was said that the operators of the provided provider were calling subscribers’ landline numbers and persistently pushing for the transition to fiber optics. At the same time, they claim that it is impossible to abandon GPON. By the way, user comments with complaints against Moscow city telephone networks continue to increase to this day.
Citizens, I work in a call center and we are working on this project, negotiating with people about the arrival of a technician.
I’ll be honest - I’m very ashamed of many masters. While working, I heard a lot of ugly stories about extorting money, smashing walls, etc. But I also know that behind the wall there are dispatch girls working on the same project, but they call MGTS clients after the technician arrives and ask in detail about the results of the work done. Every day, each of us calls more than 100 subscribers and the results of the conversation are always recorded in questionnaires in the database. Defects are eliminated, walls are repaired, and losses are compensated. However, the percentage of craftsmen dissatisfied with their work is 20-25%, and this figure is constantly falling.
you know, there will always be dissatisfied people. even if we are given a specific street for a week, the following interesting point is observed: at the beginning of the call, we often hear “we don’t want it yet, we’ll connect when everyone is connected.” but at the end of the week all the same clients begin to rebel that no one comes to them, although all their neighbors are connected..
On the other hand, this is why I am writing: funds from the federal budget were allocated to replace the connection and everything was actually agreed upon with the mayor’s office of the cities. This entire program is carried out on the basis of the corresponding regulatory legal act: DECISION of the Government of the Russian Federation of December 3, 2009 N 985 “ON THE FEDERAL TARGET PROGRAM “DEVELOPMENT OF TV AND RADIO BROADCASTING IN THE RUSSIAN FEDERATION FOR 2009 - 2015”. There is not a word specifically about MGTS, but it is clearly stated about the size of the allocated funds and the timing of the program. Above, attentive citizens indicated how much it costs to carry out equipment and purchase an ONT terminal. Now this is done for free. Masters work from 9 to 10, we call people to agree on a time for specialists to come to them - and we always try. negotiate for such a period so that people do not have to take time off from work. If people do not have such an opportunity, okay, we will set a date for calling back and agree on another day..
Digital telephone communication implies not only the preservation of old tariffs for services, but also a lot of useful free functions - auto-dial, hold on line, voice mail, SMS messages and much more. Of course, only owners of push-button phones will be able to use them, but this does not mean that disk drives will not perceive a digital signal.
One more thing: now half of the phones run on copper, half on glass. By using copper, you create interference for those already using fiber optics. But by 2015, all copper will be turned off and the contract with those whose copper has not been replaced will be terminated. Perhaps I’m wrong, but it’s somewhat selfish to waste time, guided simply by the principle (since many subscribers answer the question “why not?” “I don’t want to, that’s all.”
Regarding the alarm system: negotiations are currently underway with the Ministry of Internal Affairs, so that soon digital broadcasting will become available to those who have an alarm system installed.
In conclusion, I would like to say that I also use the telephone, television, and the Internet. And I get just as nervous when I can’t get through to dispatchers or when I can’t wait for a clear answer to a question. MGTS offers fairly low tariffs and its services are used by the vast majority of home telephone owners. Our dispatchers are working at full capacity, please do not complicate the work with your rudeness and rudeness.
This question has already been discussed here in a similar topic. Here are some thoughts what is happening:
The point is that fucking MGTS no longer wants to fulfill the duties of a provider of outdated but very reliable and resistant to external influences wired communications. Regular telephony, as opposed to more modern methods data transmission, can work in completely unrealistic conditions, in monstrous cold or heat, with radiation levels at which electronics stop working and insulators almost turn into conductors. The problem is that this method of communication is expensive and does not bring super profits.
Therefore, damn MGTS decided to change its role and become a multimedia provider, sending wired communications away. This will lead to regular phone in our apartment it will essentially become the same IP phone, with all the disadvantages of this method of communication, but at a higher price, like a more expensive wired connection. In itself, this GPON is not bad at all, but it is parallel to traditional wired communication, and not instead of it. But MGTS cannot be stopped, and it will not be possible to send it just like that; they intend to abandon the use of expensive copper cables, and want to completely replace them with an optical cable that is cheaper to install and operate. The stupid monopolist, who seized virtually the entire people's property, numbering capacity and infrastructure of cable communication channels, which they got for free, now wants to greatly reduce the cost of maintaining all this while maintaining income.
This will bring the following to all of us:
1. Optical cable, unlike copper cable, cannot be repaired. If it is damaged, it cannot be twisted vein to vein; it must be replaced entirely. Since the action is not fast, and the density is high, everyone connected to this cable must sit without communication until it is replaced.
2. IP telephony, as one of the packet communication methods, has a low level of security and resistance to partial data loss. When they get used to it, there will be theft of paid customer traffic, interception of other people's conversations, interruptions and distortion of sound, up to complete unrecognizability, and many other nasty things. In a unified information environment, for unauthorized access there will be no need to stomp on the spot and connect to the victim’s line; this can be done with many subscribers without getting off the chair. The principle of assigning passwords to router users without telling them themselves is already known, but some savvy people can already get hooked on the number of their neighbors connected via GPON using WiFi inside the apartment.
3. The worst thing is that you most likely won’t be able to refuse to switch to GPON alone. They won’t argue with you, but will simply cut your copper pair somewhere in the basement of your house and connect it to an optical modem, connecting it to the same GPON. As a result, you will think that you have a wired connection as reliable as a radio point, and will pay according to its cost, but in reality you will receive IP telephony service over the same GPON.
So, this is added to the fair questions of Autobus in this topic. Under no circumstances will I switch to GPON, and for some time I will continue to pay for an MGTS phone, which I practically never use, in order to preserve the historical number, in the hope that they will be transferred to the ownership of subscribers. But when the copper cables connecting to the PBX cross-connect are disconnected, I will probably send them, despite the loss of the number. So far the cables seem to be still in place.
About GPON technologyGPON is a broadband multi-service access network where Internet, telephony and television services are provided over a single cable with guaranteed quality of service. |
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GPON is a real revolution in telecommunications!The technology is actively developing all over the world, and the number of subscribers, including in Russia, is growing at a rapid pace. |
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MTS company merged with MGTS company,so that Moscow residents can appreciate the most advanced technologies in the field of communications. |
EquipmentThe ONT modem required for connection is installed in the user’s apartment, which allows you to connect additional services remotely. |
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How does GPON work?
Providing Internet access using GPON technology involves replacing outdated copper cables with more advanced fiber optic cables, which have significantly higher throughput. The signal travels through such a cable through a light rather than an electrical impulse. The light pulse travels along the glass fiber, providing a more reliable signal and high speed at low energy costs.
GPON technology involves laying a fiber-optic cable directly to the subscriber’s apartment, and not to the entire building, which guarantees constant Internet access speed and eliminates operational failures due to network overload. To connect to GPON technology, a modem is installed free of charge for the subscriber - ONT (Optical Network Terminal), thanks to which all services are subsequently connected remotely and in one device. The modem has built-in Wi-Fi, which allows you to work wirelessly from any device.
Development prospects
Today we can confidently say that GPON technology not only keeps up with the times, but is also in many ways ahead of it, expanding the boundaries of what is possible. New standard speeds will allow you to constantly replenish the package of services provided. Video surveillance, telemetry, security alarms and other services using GPON technology become available to subscribers. Technology resources allow us to talk about the prospects for the development and implementation of many other services for best quality life.
GPON in Russia and in the world
GPON is rapidly developing in the USA, Japan, Korea, UAE and a number of European countries as the most promising access technology.
Russia still lags behind in terms of percentage coverage, but the dynamics of development correspond to global trends. In large Russian cities, such as Chelyabinsk, Miass and others, the number of subscribers amounts to tens of thousands, and in St. Petersburg - hundreds of thousands of people.
Connect
Good day everyone!
My story about the GPON box is most likely similar to all the others, but unlike many, it has a happy ending.
How to breed
One fine day, a friend called me, introduced himself as an MGTS employee and, in a tone that did not tolerate objections, explained that now there was a massive transfer of all subscribers to the new improved GPON technology, thanks to which telephone communications would become much better quality, and at the same time the Internet and digital television would appear at home . Moreover, all translation work is absolutely free!!!
Because I didn’t complain about the connection, my Internet and TV have been connected to another provider for a long time, I still tried to refuse. But that was not the case. It turns out that after the new year, all phones using the old copper technology will be disconnected, and reconnecting to the new technology will cost money.
I knew for sure that none of the neighbors were going to make any reconnections, moreover, many of them did not call at all with such a proposal. It was strange, there were 2 months left before the new year.
After that, I called MGTS several times and tried to find out what kind of work they would carry out in my apartment. We just finished a major renovation, and new wires and holes in the apartment would be completely inappropriate. Several employees explained the operating principle in a confusing manner new technology. One said that there would be no wires, everything in the apartment would remain as is, all work would only be done on the panel on the floor. Another said that they would hang up their equipment and that’s it, there would be no extra wires. The third said that the equipment will need an outlet, but if there is no free one, the master will make a new one without any problems.
After much persuasion, I gave in. We don't really need a phone, but let's have it anyway.
Installation
A couple of days later two masters came. The craftsmen are not from MGTS itself, but from a contracting organization involved in the installation of boxes. They showed me the equipment - a regular router, and placed it in the place where they decided to hang it. I felt sick, that place didn’t suit me at all. I decided to abandon this idea and said that I had changed my mind and I didn’t need anything. To my surprise, the masters supported my impulse. They told me that it was all complete bullshit and I was great for refusing.
The next day, MGTS ripped off all my and my husband’s phones. They suggested hanging the box in another place. And they reminded me that, otherwise, after the New Year, the phone can be thrown in the trash as unnecessary. I had to agree.
Another master came. I littered the landing, ran a cable into the apartment, made a poor Soviet socket that dangled from the wire, and hung up the router. And at the same time he offered to test it Internet MGTS for only 50 rubles per month.
What did we get
- damaged repair
- equipment owned by MGTS, for which we bear full financial liability in case of damage or loss
- increase in electricity bill, because The router naturally consumes electricity
- absence telephone communication in the absence of electricity in the apartment
- phone not working: you call the clinic, but end up in an apartment
- Slow internet with constant connection dropouts
- Wi-fi is only in certain parts of the apartment, it doesn’t reach the entire area
Attempts to return everything as it was
When it became clear that we didn’t need this stuff, I called MGTS with a request to pick up the box and turn on a regular phone for us, even if only until the new year. To this I received a complete refusal, they say, you agreed, you signed the acceptance certificate, that means that’s it, now you can’t refuse.
I had to write an official complaint asking to turn off this nightmare and take back my equipment. Surprisingly, I received a written complaint official letter, in which they told me the same thing as on the phone.
It turns out that you can very easily refuse this box, but MGTS is doing everything possible to prevent you from doing this.
How to refuse
We go to the website of the Federal Antimonopoly Service and read a lot there.
I will quote the most important:
If, after transferring a subscriber to the provision of communication services using GPON technology, a claim is received from the subscriber about disagreement with the provision of services using such technology, MGTS OJSC resumes providing services to the subscriber using the old “copper” technology.
Thus, switching subscribers to GPON technology should be carried out only with the consent of the subscriber.
If there is no interest in communication services based on GPON technology and disagrees with the proposed conditions for their provision, the subscriber has the right to refuse their provision while maintaining the opportunity to receive telephone services using the old technology.
My second complaint was not so mild, and it was not a request, but a demand.
Happy ending
Within a few days after receiving the second complaint, MGTS contacted me to agree on a date for the technician to come. The technician carefully disconnected everything, cut off unnecessary wires, and removed the box. As a keepsake of GPON, I still have 2 nails and a hole. And this is after a fresh renovation!!!
The master was also sincerely surprised that I didn’t look like such a fool, but succumbed to such a scam. "Deceived, right?" He said that in the last few months all his work has consisted of removing these boxes, and not at all repairing phones.
After all the work, they gave me a signed certificate of delivery of the equipment, and left the instructions for the router as a keepsake.
So, don't be afraid to stand up for your rights. If you were scammed into installing a miracle box, then it’s not too late to return everything back.
